Mia Italian Assistant Department Manager

Additional Considerations (if any):
Must be 18+

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Assistant Mia Italian Express Manager

Mia Italian Express

Non-Exempt

As an Assistant Mia Italian Express Manager, this position will be responsible for managing the department in the absence of the manager. Provides customer service to all customers by answering questions and greeting customers. Orders product and determines pricing. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Manager of;
Perishables, Store Operations, and Health Wellness Home;
Food Service Director;
Mia Italian Department Manager

Positions that Report to you:
Mia Italian Express Clerks

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Checks orders for the day and sets up a timeline and production schedule.
• Reviews the status and appearance of product for freshness and pulls by stale date.
• Reviews daily production list with department employees and assigns tasks for completion.
• Ensures department standards are met.
• Ensures display case product is rotated and replenished.
• Assists with the training, supervising, and scheduling of employees.
• Handles and satisfies customer issues.
• Orders supplies and products, determines pricing, posts invoices, and checks for accuracy.
• Prepares food, stocks cases, and refills pop dispensers.
• Promotes weekly sales/specials with intercom.
• Attends department meetings.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Assumes management duties in absence of Department Manager.
• Assists with inventory.
• Unloads trucks and ensures product is stored properly.
• Makes shelf signs and tags.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

• Instructs, assigns, reviews and plans work of others.
• Maintains standards, coordinates activities, and allocates personnel.

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

High school or equivalent experience.

• Must be physically able to perform light work…