Service Leader

Service Leader –
Chipotle Mexican Grill

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained and provides good customer service. The position requires working while clocked in, evaluating additional tasks when available, and supporting various operational duties.

What You’ll Do

• Ensure great tasting, high quality food is served.
• Help to resolve food quality issues.
• Support food safety by ensuring hand washing, glove changes, monitoring time and temperature, secondary shelf lives, and following the Daily Food Safety Checklist and food safety policies and procedures.
• Help to resolve customer incidents and work to ensure positive customer experiences.
• Monitor crew breaks, shift changes, shift meetings, and line schedules.
• Develop and cross‑train front‑of‑house crew.
• Assist with crew performance reviews.
• Develop future Service Leaders.
• Assist with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork.
• Ensure office equipment remains in working order and order supplies as necessary.
• Ensure the proper quantity of supplies is available as needed.

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Knowledge and experience of cash handling policies and procedures.
• Knowledge of food safety and health department matters.
• Familiarity with office paperwork.
• Knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
• High school diploma.
• Restaurant experience.

• Tuition assistance (100% coverage for select degrees or up to $5,250/year).
• Free food.
• Medical, dental, and vision insurance.
• Digital Tips.
• Paid time off.
• Holiday closures.
• Competitive compensation.
• Opportunities for advancement (80% of managers started as Crew).

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe.

With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices.

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people‑first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world‑class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact A if you need an accommodation due to a disability to complete an application, job interview, and/or otherwise participate in the hiring process. This email does not respond to non‑accommodations related requests.

Not Applicable

Full‑time

Other

Restaurants