Triage Nurse RN - Family Practice

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Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. Our culture, The Meaning of Care, sets us apart and helps families grow by delivering special moments of care, compassionate diagnosis, and exceptional service. We provide competitive pay, excellent benefits, and a supportive work environment where employees are valued.

Job Summary

Location:

Methodist Physicians Clinic – Hawthorne Court, 17675 Welch Plaza, Omaha, NE.

Work Schedule:

Monday through Friday, 8 am to 5 pm.

The Triage Nurse will provide triage telephone service to enhance compliance with the patient’s plan of care and ensure prompt identification of patients with high‑risk conditions. The role involves sorting and prioritizing patients through assessments, monitoring, recording, and reporting changes in condition. Precision and accuracy in maintaining detailed assessment and reports are essential for relaying information to providers or patients. The nurse will prepare, assist, and instruct patients for examinations and treatments and provide family education on health‑care topics.

• Performs telephone triage to determine patient needs by recording and reporting patient condition to provider and advising patient based on provider instructions.
• Receives and returns patient calls within 90 minutes based on medical priority 95% of the time.
• Accurately records and reports patient’s condition according to department policy 98% of the time.
• Strictly adheres to practice protocols.
• Consults patient’s chart while talking to the patient.
• Returns phone messages according to protocol at least 98% of the time.
• Provides test results according to protocol at least 98% of the time.
• Provides patient and family education to ensure adequate knowledge/awareness and recommends appropriate community resources as needed.
• Educates/instructs patients according to provider’s direction 98% of the time.
• Medical Home responsibilities.
• Documents all lab, procedures, and appointments on tracking forms.
• Completes tracking forms and follows up on missed appointments and procedures.
• Assists Health Coaches by working patient lists and scheduling appointments as directed.
• Maintains work areas to ensure healthy environmental conditions by cleaning and organizing equipment and rooms.
• Maintains clean and organized work area according to department/provider protocol 99% of the time.
• Handles prescription renewals/inquiries to facilitate patient care, discusses questions with provider and relays information to pharmacy.
• Handles prescription refills according to department/provider protocols 99% of the time.
• Accurately completes pharmacy requests 100% of the time.
• Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the "Age Specific Criteria".
• Completes nursing assessments.
• Uses nursing judgment to develop plan of care.
• Determines severity of patient illness and intervenes while prioritizing patient calls.
• Documents clear and concise notes describing phone call utilizing SBAR (situation, background, assessment, recommendation) format.
• Communicates between provider and patient appropriately.
• Conducts patient and family education; evaluates and documents in chart the patient’s understanding of all education.
• Coordinates continuation of care through referrals to specialists.
• Prepares exam rooms and equipment to facilitate treatment and examination of patients by setting up instruments/equipment and stocking supplies.
• Prepares exam rooms and medical equipment according to provider protocol 95% of the time.
• Prepares patient for provider exam by reviewing medical records, weighing patient, checking vital signs, performing medication reconciliation and obtaining information relevant to patient care.
• Prepares patient for exam by following provider protocol and company policies 95% of the time.
• Assists providers to facilitate patient treatment by retrieving tests and medical records and obtaining lab work as…