Community Resource Coordinator

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrate diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

The Community Resource Coordinator is responsible for strengthening community engagement, expanding volunteer involvement, and increasing in-kind donations through intentional relationship-building, effective coordination and tracking.

This role serves as a key liaison between the agency and community partners, volunteers, and in-kind donors, ensuring that donated goods, services, and volunteer efforts are strategically aligned with client and organizational needs and priorities.

By managing partnerships, nurturing donors, and maintaining accurate/timely records, the Community Resource Coordinator plays a critical role in expanding the agency’s capacity, visibility, and impact.

Compensation
:
Based on years of experience
Work Schedule
:
Monday-Friday, 8:30A.M. to 5 P.M.

In-Kind Donations & Community Partnerships

• Develop, manage, and grow partnerships with businesses, community organizations, and individual donors to increase in-kind donations that align with agency needs.
• Plan, coordinate, and implement in-kind donation drives that align with programmatic and client needs, including support of fundraising and staff events.
• Steward in-kind donors through regular communication, acknowledgment, and impact reporting to encourage repeat and long-term giving.
• Track, value, and document in-kind contributions in accordance with organizational and CRM requirements.
• Maintain organized inventory systems to ensure efficient storage, distribution, and utilization of donated goods.
• Recruit, coordinate, and support agency volunteers, champions and youth groups, and community partners assisting with programs, events, and outreach efforts.
• Design meaningful volunteer experiences that foster connection to the agency’s mission and encourage deeper engagement.
• Support volunteer onboarding, training, scheduling, and retention in collaboration with Development and Community Relations teams.
• Encourage the progression of volunteers into long-term supporters, donors, advocates, and ambassadors.

Community Engagement & Outreach

• Serve as a primary liaison between the agency and community-based groups to expand awareness, visibility, and trust.
• Represent the agency at community events, partner meetings, and outreach activities.
• Collaborate with internal staff to integrate volunteers and in-kind resources into service delivery and outreach efforts.

Data Management

• Maintain accurate and timely data entry for volunteers, in-kind donations, and community partners within the agency’s CRM or database system.
• Utilize CRM platforms to track engagement, monitor trends, generate reports, and support development and stewardship efforts.
• Ensure data integrity, consistency, and confidentiality across all records.

OTHER DUTIES AND ACCOUNTABILITIES

• Dependable and punctual regarding scheduling and attendance.
• Displays a courteous attitude at all times with staff, clientele, volunteers, and visitors of the agency.
• Abides by program and agency procedures, policies, and requirements.
• Creates, maintains, and shares as appropriate a dynamic self-care plan.
• Performs other Community Relations related duties as assigned.

Minimum Qualifications

• Bachelor’s degree or equivalent experience in community engagement, development, or a related field.
• Experience coordinating volunteers, managing community partnerships, or stewarding in-kind donations preferred.
• Demonstrated ability to build and maintain strong relationships with diverse stakeholders.
• Proficiency with data entry systems; strong attention to detail.
• Excellent organizational, communication, and interpersonal skills.
• Ability to manage multiple priorities and work collaboratively across teams.
• Commitment to the agency’s mission and values.

Bachelors or better in Non-Profit Management or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.