Director, Business Development

The Director, Business Development is responsible for outreach and communication to the District's residential, commercial, and industrial customers on rates, consumption, services, and projects. This position is responsible for developing marketing plans and programs, coordination of economic development projects, promoting the District's image and increasing customer confidence. Additionally, this position is responsible for franchise and wholesale water agreements, contractor permits and applications, customer education, and outreach for projects and initiatives.

This position collaborates cross-functionally with all divisions within the District and maintains excellent relationships and communication. The Director, Business Development will oversee and manage the Contractor Services, Business Development, and Customer Engagement teams.

• Required - Bachelor's Degree in Business, Public Affairs, Engineering, Marketing, or a related field.
• Required - Minimum of 5 years of experience in any one or more of the following disciplines: customer service, economic development, engineering, and/or communications. and
• Required - Minimum of 5 years of progressive supervisory experience hiring, leading, managing and coaching individuals and teams.

• Required - Have and maintain a valid driver’s license Upon Hire
• Required - Employee(s) in this position are covered under the Department of Transportation Drug and Alcohol testing provisions. This includes post-offer, random, post-accident, reasonable suspicion, follow-up, and return to duty testing. Upon Hire
• Required - Pre-employment Background Check & Drug Screen Upon Hire

• Knowledge of utility rate structures preferred.
• Demonstrated experience initiating and leading short and long range initiatives of varying complexity. (Intermediate proficiency)
• Excellent organizational, planning and time management skills with the ability to manage multiple and changing priorities. (Intermediate proficiency)
• Professional presentation skills and ability to handle a variety of client interactions. (Advanced proficiency)
• Strong interpersonal, relationship-building, listening and negotiating skills. Ability to influence group decision-making. (Advanced proficiency)
• Must be able to use good judgement when making decisions pertaining to customer issues and concerns. This includes working directly with customers in all locations, scenarios, and times of day or night. (Advanced proficiency)
• Attend evening and/or weekend functions as required.
• Proficiency with personal computers, tablets, and/or other electronic devices to include familiarity with, but not limited to, Microsoft Office Suite (Excel, Outlook, Word) and enterprise wide software (e.g., SAP). (Intermediate proficiency)
• Ability to learn new or upgraded computer software as required.
• Efficient written and verbal communication skills, in English, to assist internal and external customers, co-workers and management professionally, regardless of provocation.

• Develop, monitor, and support communication and engagement strategies for all customers pertaining to construction projects, infrastructure replacement, and other District initiatives.
• Review and approve all residential, commercial, and industrial marketing programs. Ensure staff maintains contact with owners, engineers, architects, home builders, heating contractors, plumbers, and food service directors to complete evaluations of requirements, designs, and equipment for the District’s gas and water services.
• Prepare and present detailed cost proposals for gas and water projects.
• Collaborate with staff to meet with commercial and industrial customers as needed. Assist with the future vision of the District by overseeing and empowering staff to investigate sustainability programs and develop new innovative approaches to assist our industrial and large volume customers.
• Review and approve annual listing of large water and gas customers.
• Maintain active involvement in area chambers of commerce, economic development agencies and trade industry organizations to network with peers, share…