Sales Training Manager

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

The CMD Sales Training Manager plays a lead role in shaping the sales training experience for the Consumer Markets Division. As part of the Sales Training leadership team, you will lead a team of Sales Trainers, Instructional Designers, and Learning System Admin. You and your team will create compelling, state of the art eLearning courses as well as engaging instructor-led classes for both in person and webinar delivery.

You and your team will also be responsible for the delivery of live training (via web or in person) in support of assignments to all sales audiences leveraging training best practices for knowledge transfer and engagement. You will oversee the design process and support project management. This includes partnering on needs assessment, design, development, delivery, and evaluation.

We are looking for someone with strong leadership capabilities, a passion for adult learning and sound training principles that wants to help run a world class training environment.

You and your team will be responsible for developing effective onboarding, new hire, and up-training curriculum across a variety of platforms (e-learning, in-person, virtual), that maximizes learner comprehension and retention, while supporting a positive employee experience, connecting employees to the organization and its values. Additionally, the Sales Training Manager will collaborate with sales leaders in CMD and stakeholders across the organization.

You will lead the creation and execution of training plans, incorporating the activities of instructional designers, sales trainers, and training coordination.

• Develop staff in both technical and job performance skills including instructional design methodologies (ADDIE and SAM), organizational knowledge, writing and project management skills.

• Select and manage resources to support CMD Sales’ strategic initiatives and priorities.

• Set clear performance expectations and drive accountability.

• Implement the CMD Sales Training team’s vision through managing the execution of a wide variety of initiatives including training on products, processes, compliance, and technology.

• Ensure an effective needs analysis and measurement strategy to evaluate performance and demonstrate training’s impact on the employees and business goals.

• Optimize processes and ensure effective use of Learning Management system, training tools and department procedures.

• Utilizes training data to identify trends and areas of impact to program goals.

• Consult with business leaders and subject matter experts to assess training needs and learning objectives to recommend solutions.

• Partner with Sales Training Manager
  - Facilitation to define, develop and implement solutions driven to support business needs and learning objectives.

• Apply expert level knowledge of adult learning principals and concepts, instructional design theory, learning tools, industry resources, and measurement and evaluation methods.

• Utilizes the Training, Project and Knowledge Management teams and subject matter experts as necessary to vet accuracy of content. Works positively with all stakeholders, ensuring effective outcomes.

• Provide guidance to team and external partners of best techniques to improve stickiness of content.

• Collaborate cross functionally to research, create, and implement learning and development strategies and initiatives.

• Tracks all ongoing initiatives;
  Able to fluidly communicate each initiative’s objective and status.

• Demonstrated ability to manage multiple projects and programs and meet…