Knowledge Manager, Management

Knowledge Manager page is loaded## Knowledge Manager locations:
Newport Beach CA-700:
London-Tower Bridge GB:
Omaha NE-6750time type:
Full time posted on:
Posted Yesterday job requisition :
R16149
*
* Job Description:

** We’re actively seeking a talented
** Knowledge Manager
** to join our Global People and Workplace Services (GPWS) team in one of our global hubs including Newport Beach, CA, Omaha, NE, or London, UK; and may require occasional travel.

As part of our company strategy, we have introduced a new operating model designed to enhance collaboration, standardize processes, and scale operations across our divisions and functions. This model aims to deliver greater value to our customers by establishing a unified global operating framework. Critical to our success, we will be establishing a comprehensive tier zero strategy as the foundation for our service delivery model and enabling a company culture of self-sufficiency.  

By making it easier to find information, execute transactions, and answer questions, Pacific Life employees will have more time to focus on helping Pacific Life win in the market.

To help us achieve our vision we are seeking an experienced
** Knowledge Manager
** to join our Global People and Workplace Services (GPWS) team. The Knowledge Manager will be tasked to develop a robust knowledge management strategy that encompasses employee-facing HR content as well as internal HR knowledge articles, desktop procedures, and process documentation.  You will partner closely with the HR Centers of Excellence and GPWS leaders to implement a content governance model and channel strategy.  

You will establish KPIs that measure the utilization and quality of HR content and as a key lever for driving ownership and accountability.  The HR Knowledge Manager will oversee the development, implementation, and maintenance of the HR organization's knowledge management systems and processes. This role involves coordinating cross-functional teams to ensure that HR knowledge is captured, organized, and disseminated effectively, fostering a culture of continuous learning and improvement within the organization.
** How you’ll help move us forward:**
* ** Develop and Implement Knowledge Management Strategy (Employee-facing content)**:
Develop a content governance model to support knowledge management strategy and objectives. This includes but is not limited to:  +
** Accountability Framework**:
Identify content owners and formalize necessary roles and responsibilities to optimize content development and delivery.  +
** Establish Standards**:
Establish content standards including taxonomy, structure, readability, tone, voice, clarity, and consistency for all content assets and mediums.  +
** Develop Tools:
** Develop tools and templates to facilitate user-friendly content creation to minimize the cycle time to deploy, edit, and update content.  +
** Lifecycle Management**:
Execute the knowledge management lifecycle, encompassing curation processes (e.g., collection, QA, posting, retirement, and escalations), maintenance, and drive usage.
* ** Develop and Implement Knowledgebase Strategy (Internal operational content)**:
Develop a comprehensive strategy to centralize and standardize HR operational content such as process documentation, desktop procedures, and knowledge articles into a central HR knowledgebase or preferred platform. This will include but is not limited to the following:  +
** Knowledgebase/Content Management Platform:
** Recommend knowledgebase to centralize and store HR operational content from existing platforms (Workday Help, Service Now, SharePoint, One Note, Teams, One Drive, etc.).  +
** Content Migration**:
Facilitate the migration of operational HR content from existing platforms into recommended repository.  +
** Content Governance:
** Establish schedule and structure to ensure regular reviews, updates, and disposition of operational content.
* ** Global Policies**:
Partner with GPWS leader to establish governance model to centralize and standardize global policies for easier access and consumption.
* ** Service Delivery Optimization**:
Partner closely with Tier 1 (AskHR/People Ops) teams to…