Retail Manager

Apply for the Retail Manager I position at First Interstate
.

Location:

Omaha, NE – 180th & Q branch.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• Community support and development initiatives.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #Team First Interstate .

The Retail Manager I is responsible for delivering outstanding customer service, achieving growth goals, ensuring operational efficiencies, and developing Financial Service Representatives in a branch with assets of less than $50MM. This producing position focuses on client relationship development across the full spectrum of banking services, aligning with First Interstate Bank's Service Commitments and core values.

• Facilitate integrated delivery of financial services and products, including referring clients to appropriate departments or divisions.
• Manage effective use of customer relationship management software, including First 15, recording activities, incidents, referrals, and marketing.
• Use the dashboard to monitor and measure performance.
• Ensure operational efficiency, compliance, and quality standards are met.
• Participate in and enforce all aspects of branch security per First Interstate Bank's security policy.
• Build positive community relations in the branch market area; coordinate with other branches to foster One First Interstate in the community.
• Demonstrate compliance with all bank regulations for assigned job functions and apply them to designated responsibilities.
• Keep up to date on regulation changes and complete all required annual or job‑specific training.
• Promote and embody the First Interstate Bank's corporate culture in all actions and words.
• Take personal initiative and serve as a positive example for others; embrace the bank’s vision, values, and mission.

• Manage one or two branches within a market.
• Oversee selection, placement, performance, development, promotion, and termination of branch employees.
• Coach and mentor employees to develop the skills required for their roles.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Attention to detail; verbal and written instructions.
• Maintain confidentiality.
• Use tact and diplomacy with clients and co‑workers.
• Working knowledge of computers and software.
• Demonstrated sales skills.
• Ability to coach, mentor, or train others as a subject‑matter expert.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Basic math skills: addition, subtraction, multiplication, division, rates, percentages, graph interpretation.
• Problem‑solving skills for varied, limited‑standardization scenarios.
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.

• High School Diploma or General Education Degree (GED) – required.
• Associate’s Degree in Business Administration, Finance, or related field – preferred.
• 1–3 years banking industry experience, including supervisory or management experience – required.

• Valid driver’s license – required.

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of this job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity: operating computer keyboard and mouse – frequently.
• Sitting – frequently.
• Standing – occasionally.
• Noise Level – moderate.
• Typical Work hours – Monday to Friday, 8:00 am to 5:00 pm.
• Regular and predictable attendance – required.

Mid‑Senior level

Full‑time

Sales and Business Development

Banking