Director of Landscape Operations

Overview

Director of Landscape Operations (Maintenance)

Central responsibilities include leading Landscape Operations, Project Manager, and Project Admin to develop a market-leading team, establishing divisional service standards, safety practices, and operating cadence. The role collaborates with peers and executives to resolve operational and cross-functional challenges and drives KPIs, scoreboards, and gross margin accountability while modeling company policies and core values.

• Leadership (40%)
  • Provide leadership, management, and accountability for the Landscape Operations, Project Manager, and Project Admin roles to develop a market-leading team.
  • Establish and maintain divisional service standards, safety practices, and operating cadence.
  • Collaborate with peers and executives to resolve operational and cross-functional challenges.
  • Drive divisional KPIs, weekly/monthly scoreboards, and gross margin accountability.
  • Model company policies and core values while fostering trust and culture across teams.
• Operations (40%)
  • Own and manage the division's annual budget of $3.5M in 2026.
  • Accountable for training, safety compliance, equipment standards, and quality expectations.
  • Own landscape client satisfaction outcomes by providing superior experience and quality.
  • Maintain scheduling discipline for project planning, materials staging, and installation readiness.
  • Lead weekly division meetings and over/under reviews.
  • Partner with PM and support teams to manage budgets, materials, and workflows.
  • Ensure accuracy of Aspire templates, production rates, and materials lists.
  • Provide leadership in winter operations (snow removal operations).
• Scheduling & Planning (20%)
  • Develop and oversee efficient weekly and monthly crew schedules.
  • Align staffing capacity and labor planning with throughput targets.
  • Lead pre-construction meetings ensuring seamless sales to production handoff.
• Cross-Functional Leadership (ongoing)
  • Serve on leadership team attending weekly, monthly, and annual meetings.
  • Build trust and accountability within teams.
  • Coach managers and crew leaders for growth and performance.
  • Collaborate with Sales/Design, HR, and Fleet teams for seamless execution.
  • Own vendor relationships, including sourcing, cost negotiation, and quality control.
  • Lead hiring, onboarding, and performance management with HR support.
• Performance Metrics
  • Gross margin achievement for the Landscape Division.
  • Throughput and efficiency goals (total budgeted hours for the season).
  • Employee and customer Net Promoter Scores (NPS).
  • Safety compliance and incident reporting.
  • Team engagement and retention of key roles.
• Core Strengths
  • Execution:
    Delivers outcomes with precision and accountability.
  • Strategic Thinking:
    Aligns strategy with action using data-driven decisions.
  • Influence & Leadership:
    Communicates clearly, coaches effectively, and advocates for team success.
  • Relationship Building:
    Fosters trust, loyalty, and professional growth.
• Success Indicators
  • Crew operations are efficient, safe, and meet job targets.
  • Satisfied clients with high NPS and referrals.
  • PM, Sales, Admin, and Fleet Teams are aligned and accountable.
  • Division consistently meets margin and throughput goals.
  • SOPs and Aspire systems are followed rigorously.
  • Team feels supported, respected, and challenged.

• Salary: $90, DOE
• Profit-sharing bonus potential
• Health & dental (50% company-paid), vision, life, short/long-term disability
• Paid holidays and PTO
• Parental and bereavement leave
• Simple IRA with company match
• Wellness reimbursement and cell phone stipend
• Fridays off in January and February
• Yard and service discounts for immediate family
• Positive, hardworking, and fun culture