Director of Account Management

Director of Account Management
- Employee Benefits

Location:

Omaha, NE
• Salary: $–$
• Posted 1 week ago

Are you a strategic, people-focused leader? Do you thrive in a high-growth environment and enjoy developing strong teams and long-lasting client relationships? If so, this may be the perfect next step in your career.

At HUB, we value education, innovation, and continuous learning, and we’re excited to support you on your career journey.

As Director of Account Management
- Employee Benefits
, you will oversee a team of Account Managers who serve as the primary point of contact for clients. In this role, you will drive client satisfaction, retention, and operational excellence while developing high-performing talent and implementing scalable processes that enhance client experience.

• Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.
• Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.
• Core Values:
  • Entrepreneurship:
    We encourage innovation and educated risk-taking.
  • Integrity:
    We do the right thing every time.
  • Teamwork:
    We work together to maximize results.
  • Accountability:
    We measure and take responsibility for outcomes.
  • Service:
    We serve customers, communities and colleagues.

• Are energized by leading a progressive, fast-growing Employee Benefits organization.
• Thrive in entrepreneurial, self-driven environments where innovation and continuous improvement are encouraged.
• Are passionate about building, developing, and mentoring high-performing teams.
• Enjoy creating scalable processes that strengthen client experience and operational excellence.
• Value continuous learning, development, and staying ahead of industry trends.
• Believe success comes from integrity, accountability, and strong, trust-based relationships.

• Lead, mentor, and develop a team of Account Managers through coaching, performance management, and career development planning.
• Drive client satisfaction, retention, and service excellence by overseeing high-quality deliverables and implementing best-in-class workflows.
• Serve as an executive escalation point for complex client issues, ensuring accurate and timely resolution.
• Partner with Strategic Account Executives to align account management strategies with client needs and organizational goals.
• Coordinate Open Enrollment support across the Employee Benefits Division, managing seasonal workload distribution.
• Assess training needs and implement development programs that elevate team performance and expertise.
• Oversee system enhancements, operational improvements, and process optimization to support efficiency, compliance, and service standards.
• Manage vendor partnerships to ensure alignment with HUB service expectations.
• Represent HUB professionally in industry groups, networking events, and civic organizations.
• Travel periodically to HUB locations to support teams and ensure consistent service standards.

• 5+ years of experience in benefits brokerage, insurance, or employee benefits service/account management – leadership experience strongly preferred.
• Bachelor’s degree in business or related field preferred (equivalent experience considered).
• State life and health insurance license (or ability to obtain) required.
• Professional designations such as CEBS or HIA preferred.
• Proven track record of building, coaching, and developing high-performing teams.
• Deep knowledge of employee benefits administration, compliance requirements, and industry trends.
• Exceptional communication, relationship management, and decision-making skills.
• Ability to accommodate immediate requests, perform under short deadlines and coordinate multiple jobs.
• Strong analytical, organizational, and problem-solving abilities.

• Build effective teams by fostering collaboration, mentorship, and a positive culture.
• Be transparent, making honest and open communication a priority.
• Make decisive, informed decisions and take responsibility for outcomes.
• Hold yourself and others accountable for achieving…