Senior Director - Business Services and Stakeholder

Senior Director - Business Services and Stakeholder Experience

Apply for the Senior Director - Business Services and Stakeholder Experience role at Creighton University
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The Senior Director – Business Services and Stakeholder Experience is a leadership position tasked with overseeing the strategic development, operations, and continuous improvement of business services across both the Omaha and Phoenix campuses. The focus is on ensuring a frictionless and satisfactory stakeholder experience. This position requires a dynamic leader who can collaboratively bridge organizational goals with stakeholder needs, drive service excellence, and foster a culture of innovation and accountability.

• University Values and Culture - All employees are expected to uphold Creighton's core values, demonstrate commitment to diversity and inclusion, and adhere to all University ethical standards.
• Intranet Strategic Planning and Performance Oversight - Acts as steward for the intranet, championing its refinement; serves as primary contact for feedback and enhancement; assesses structure for alignment; collaborates with IT, HR, Communications, and other departments; leads review cycles; enhances internal communication and teamwork.
• Security Technology Infrastructure Planning and Operations - Leads campus security technology strategies in collaboration with Public Safety, IT, and leadership; supervises Card Services operations to ensure secure and convenient access.
• Parking Services - Collaborates with facilities on parking inventory; develops annual parking plan; manages permit sales and enforcement; collaborates with IT, HR, and AIR on required data and technology; supports parking for special events.
• Business Operations – Accounts Payable and TER Processing - Responsible for accounts payable and TER processing; collaborates with Procurement on continuous improvement; implements strategies to improve transaction processing efficiency; ensures strong internal controls and adherence to regulations.
• Performance Management and Continuous Improvement - Defines KPIs for intranet usage, engagement, and satisfaction; benchmarks practices against peers; determines operational models and manages vendor relationships.
• Fleet Management Strategy and Transportation Services - Develops and oversees the university’s fleet management strategy; collaborates with Public Safety, Facilities, Athletics, and other departments to serve transportation needs.

• Bachelor’s degree in Business Administration, Management, or a related field.
• MBA preferred, but not required.
• Minimum of 8–10 years of progressive experience in business services, operations management, stakeholder engagement, or a related field, with at least 3–5 years in a senior leadership or management role.
• Demonstrated track record of leading cross‑functional teams and managing projects or programs within a large organization.
• Substantial experience in developing and implementing customer or stakeholder experience strategies that resulted in measurable improvements in service delivery and satisfaction.
• Experience with change management and organizational transformation initiatives focused on enhancing business services.
• Proven ability to analyze business processes, identify gaps, and implement effective solutions to drive operational excellence.

Creighton University is committed to providing a safe and non‑discriminatory educational and employment environment. The University admits qualified students, hires qualified employees, and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities are administered without unlawful discrimination.

Creighton complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources ighton University seeks candidates who understand, respect, and can contribute to the University’s mission and values.