Field Service Technician

Field Service Technician

Our Field Service Technician is responsible for maintaining and repairing printers, copiers, scanners and related equipment for a variety of clients. This job requires knowledge of various printer models, as well as the ability to troubleshoot and resolve technical issues. The successful candidate must possess excellent communication skills and the ability to work independently to meet customer demands. If you have experience in printer maintenance and repair, and are looking for a challenging and rewarding job, this might just be the perfect opportunity for you!

WE WILL FULLY TRAIN THOSE WHO DO NOT HAVE EXPERIENCE REPAIRING PRINTERS.

• Minimize equipment down-time through timely response for service and delivery tickets, update and close tickets with detailed information within the assigned response/resolve time frame.
• Full scale troubleshooting and repair (ability to replace all components of the device).
• Analyze customer needs, recognize business opportunities, and influence sales growth.
• Communicate and interact with customers, management, and all staff in a way that is courteous, positive, and professional.
• Complete all administrative aspects of the job on time and error-free.
• Provide accurate call closure information, parts usage and customer meter readings.
• Provide a high level of customer service and follow-through.

• Prior experience in maintenance and repair of office equipment preferred. HP, Xerox, and Lexmark is a plus.
• Strong mechanical and electrical aptitude.
• Excellent customer service and communication skills.
• Ability to troubleshoot and think independently.
• Basic computer skills are required.
• Knowledge of basic networking highly preferred.
• High School Diploma or G.E.D. equivalent a minimum. Associate’s or Bachelor’s Degree in Electronics, Computer, or similar is preferred.
• Ability to lift and carry 50 pounds. Pull, lift, reach and transport parts, equipment, and boxes.
• Must maintain a professional appearance and attitude.
• Must pass background check and drug screening.
• Must have a valid driver’s license.

• Cell Phone Allowance
• Full Benefit Package Available including 401K with a Company Match
• PTO
• 8 Paid Holidays
• Use of Company Vehicle for Work