Club Service Attendant

Job Summary

Primary responsibility is to perform and oversee the servicing, repair and maintenance operations for all building and equipment related to the club. Position will service all areas of the club to improve janitorial / facility maintenance through servicing, education, and guidance of the janitorial / club staff.

• Execute club inspections as directed by Corp Facilities Department to ensure clubs maintain corporate standards, preventative maintenance measures are performed, and safety protocols are in place.
• Provide feedback to General Managers (GM) to clarify expectations and address any maintenance deficiencies.
• Schedule all services and tasks with the GM as requested by AMT.
• Partner with AMT and New Club Development (NCD) to attend new club walk-throughs, ensuring all facility maintenance services are understood and addressed before opening.
• Review inspection results to identify training opportunities or trends requiring follow-up.
• Train new Club Managers on approved Facility Training Programs.
• Provide and train Club Manager on daily tasks required for proper management of the Club Service Attendant position.
• Communicate with Club Manager on all facility service programs.
• Ensure the Open Wrench System is utilized as a management tool.
• Provide general direction and technical expertise to other janitorial and club team members to cover all basic facilities department responsibilities.
• Schedule CSA weekly activities within the allotted time approved by the GM to service club equipment and systems.
• Partner with AMT to ensure scheduling is approved and communicated to GM and RDO.
• Host regular meetings and/or training sessions to relay Facilities Dept information and provide new or updated training when applicable.
• Attend weekly conference call with AMT to align corporate updates, expectations, and CSA.
• Perform hands‑on training for club janitorial partners following corporate chemical and safety training.
• Coordinate any vendor‑sponsored training programs.
• Partner with AMT to address specific training opportunities as needed.
• Partner with Corp Facilities Team to ensure all CSA’s maintain required training certifications based on club amenities and local requirements.
• Oversee all special projects to ensure scopes of work and vendor quotes address project objectives.
• Schedule vendors to support special projects as needed.
• Ensure vendors are held accountable to complete projects fully.
• Execute in‑house projects when appropriate.
• Communicate with GM and AMT to ensure alignment on planned scopes of work and timing.
• Review and manage work orders in the Open Wrench System.
• Support AMT by loading, reviewing, and closing work orders.
• Execute monthly club audit utilizing GO CANVAS.

• Knowledge of janitorial servicing and maintenance.
• Strong interpersonal, motivational, communication, organizational, and training skills.
• Problem‑solving ability and capability to guide club team members.
• Organizational skill and ability to handle a multi‑task environment.
• High level of professionalism, honesty, integrity, and excellent work ethic.
• Strong understanding of liability issues, general safety, and personal/public injury related to duties.
• Proficiency with CMMS Open Wrench Application, web‑based applications, and the internet.
• Skill to use and service hand tools, power tools, and ladders.

• GED or High School diploma.
• Complete onboarding training.
• Complete all Crunch approved training provided by the assigned Area Maintenance Technician.

• Minimum of 2 years’ experience in facilities/janitorial maintenance.
• Minimum of 1 year of operations/maintenance experience.
• Minimum of 1 year of experience in janitorial maintenance.
• Prior experience in facilities maintenance in a health club or retail environment.

• Physical effort including the ability to lift a minimum of 50 lbs, bend, squat, reach, or be on feet for long periods.
• Exposure to maintenance chemicals, cleaning supplies, and periodic grease/oil from cardiovascular equipment.
• Maintain suitable transportation.
• Maintain a…