Senior Claims Examiner

Company:

Want to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.

A Brief Overview

Investigate, evaluate, provide defense if appropriate, negotiate and resolve assigned property damage and bodily injury claims reported under affiliated Companies' insurance contracts, in accordance with those contracts and applicable law, within documented authority.

What will you do?

• CLAIM INVESTIGATION:
  Investigate assigned claims reported under insurance contracts provided by affiliated Companies, including identification of information and documents needed to evaluate claims, assignment and direction of independent adjusters and review of public and other records and documents. Contact Insureds, Claimants and others by telephone and correspondence regarding information and documents necessary to evaluate and resolve claims, claim processes and related matters, and resolution alternatives.
  
  Comply with claims handling laws and regulations. At higher levels, may engage defense counsel as directed and monitor defense of Insureds in consultation with management as necessary or may work directly with internal legal counsel.
• COVERAGE ANALYSIS:
  Identify, evaluate and, in consultation with management as necessary, analyze and determine respective rights and obligations of Company, Insured, Claimants and others under insurance contracts applicable to assigned claims. Comply with laws of applicable jurisdiction. Coordinate with Legal Department on coverage, claims handling compliance, and other legal issues.
• LOSS ASSESSMENT:
  Analyze, evaluate, and estimate liability of Insureds and loss of Claimants/Insureds for assigned claims and identify all potential losses to which Companies’ contracts of insurance apply. Identify and report potential fraud to Special Investigation Unit. Trains on and uses decision theory principles to evaluate various claim settlement scenarios in the settlement process.
• CLAIM RESERVING AND SETTLEMENT:
  Establish and timely modify appropriate case reserve reflecting available information regarding assigned claims. Review and approve or disapprove invoices from independent adjusters and others for allocated loss adjustment expenses. Maintain and timely review diary of assigned claims. Negotiate and resolve assigned claims within established authority or submit authority request and recommend resolution to manager.
• COMMUNICATION AND DOCUMENTATION:
  Prepare and maintain accurate and timely record of communications with Insureds, Claimants, and other third-parties; review, establish and modify appropriate units reflecting potential loss exposures; maintain appropriate Claim File including all required electronic and other records and provide information regarding assigned claims to manager and others as required.
• LICENSING:
  Obtain and maintain all required licenses and certifications; maintain current knowledge of insurance and claim management principles and practices through review of published opinions, trade periodicals and other professional literature and conferences.

Education

Bachelor's degree in related field or equivalent work experience.

Experience

Three or more years related work experience.

Preferred Knowledge

• Interpretation and application of insurance contracts
• Insurance claim procedures, loss evaluation methods and claim resolution alternatives
• Insurance related courses such as AIC, CPCU

Required

Skills and Abilities

• Investigation
• Evaluation and analysis
• Negotiation
• Case management
• Time management and prioritization
• Excellent oral and written communication, especially with individuals outside the Company
• Organize time and resources and handle multiple high priorities
• Research and evaluate alternatives, reach decisions, and make recommendations
• Maintain strict confidentiality
• Meet deadlines
• Work with detail with accuracy
• Work well with others

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