More jobs:
Desktop Support Technician
Job in
Omaha, Douglas County, Nebraska, 68197, USA
Listed on 2026-03-10
Listing for:
VDart Inc
Full Time
position Listed on 2026-03-10
Job specializations:
-
IT/Tech
Desktop Support, IT Support
Job Description & How to Apply Below
Title: Desktop Support
Location: Omaha NE (Onsite)
Contract: Contract
Relevant
Experience:
3 Years minimum
Certification: A+ Hardware, Microsoft (preferred), ITIL (Preferred)
Hardware Support: PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video)
Tools: Windows OS, MS Office, O365, Mac OS (preferred)
Ticketing System: Service Now (IM, SRM, AMDB, CMDB, Knowledge Management)
Others: Excellent Communication soft skills (read, write & speak)
Skillset- Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).
- Travel to the Near By Site in case of a need (Mileage will be taken care).
- Work from Office on Daily (No WFH).
- Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
- Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops.
- Ability to move/lift/carry up 50 lbs of weight.
- Safely move equipment point to point using wheeled carts and vehicles.
- IMACD & Asset Inventory experience.
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
- Ability to use remote desktop connectivity applications.
- Working knowledge of imaging utilities such as Ghost, SCCM, etc.
- Delivery and setup of PC equipment to end-users.
- Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
- Ability to provision and Support wireless devices. (E.g. Blackberry, Android, and iPhone).
- Demonstrated proficiency in Microsoft OS and Microsoft application.
- Demonstrated proficiency for installation of desktop software and troubleshoot.
- Working knowledge of Microsoft Active Directory and GPO.
- Strong customer service skills.
- Strong troubleshooting skills.
- Significant, demonstrated experience with Microsoft Windows operating systems.
- Clients:
Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98. - Servers: 2012, 2008 r2, 2008, 2003, 2000.
- Functionally capable with Apple OS X.
- Advanced troubleshooting skills with hard drive encryption software.
- Advanced level skills in the Microsoft Office Suite:
Word, Excel, PowerPoint, Outlook configuration issues with Exchange. - Strong client-side remote access troubleshooting skills.
- Demonstrate strong skills supporting printers in an enterprise environment.
- Advanced knowledge of client-side management tools Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
- Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
- Strong software installation and support skills.
- Disciplined, systematic problem solving skills required.
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