JR Tech Support Analyst

It’s a great time to join AAA The Auto Club Group!

Full time

Hourly

Temporary contract position for 3 months with a possibility of extension.

Full-time schedule, Monday-Friday 8:00am-5:00pm ET with flexibility.

This position can be worked remotely, but candidates near our corporate offices may be asked to attend trainings, meetings, or other onsite activities as specified by leadership.

Temporary Travel Tech Support Analyst

Travel Technology Support Manager

This temporary position provides first-level liaison assistance between travel users and system technicians and/or other business areas. Serves as a team member on projects to include formulating, coordinating, controlling, monitoring, and reporting on project development efforts.

• Identifies field automation processing and operational requirements for intranet/internet applications
• Documents, enhances, updates, and audits department and field automated systems as required
• Modifies systems in response to department needs
• Audits output to ensure integrity and accuracy of data

• Provides technical and analytical guidance to project team staff to ensure innovative and effective recommendations and problem resolution
• Assists with problem resolution and supports ongoing system utilization

• Assists in training field travel users on hardware, APOLLO applications, AXIS, Travelport Cruise software, websites, and online manuals
• Conducts presentations as needed
• Assists in coordinating the development and distribution of user training materials for internally developed travel systems and applications

• Assists with deployment of technology (application software, hardware, etc.) in field locations and administration
• Provides support for installation of PC hardware and application software in field or administrative locations

• Provides support at field locations or via phone as required

None

• A competitive wage $25+/hour

• High school diploma or equivalent

• Use of APOLLO and/or other travel reservation systems
• Experience analyzing information and data flows within automated systems
• Experience working effectively in a team environment
• Experience analyzing and resolving operational or technical problems
• Experience identifying and presenting process improvement opportunities
• Experience formatting data for reports and presentations
• Experience managing multiple priorities and meeting deadlines under pressure

• Knowledge of automation opportunities and process optimization concepts
• Ability to research alternatives and recommend solutions
• Ability to assist with implementation of field automation tools
• Ability to support user training for automation tools and systems
• Ability to quickly learn new software applications and systems
• Strong verbal and written communication skills
• Organizational and planning skills

• Proficiency in Microsoft Office applications (Word, Excel, Access, etc.)

• Ability to communicate effectively with internal teams and the public
• Ability to work independently and collaboratively
• Ability to travel as needed
• Ability to work weekends or extended hours when required

• Bachelor’s degree in Computer Science, Business Administration, or related field.
• Salesforce experience (Preferred)
• AXIS travel products knowledge (Preferred)
• GDS system experience (Preferred)

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team-building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel,…