Enterprise Solutions Engineer

We’re looking for an Enterprise Solutions Engineer to act as the technical owner and strategic problem-solver for our Enterprise customers. This role is responsible for the entire technical lifecycle of our most complex accounts, from initial implementation through long-term evolution and plays a key role in shaping how Workshop’s product supports enterprise-scale needs.

As an Enterprise Solutions Engineer, you will sit at the intersection of Customer Success, Product, and Engineering, owning complex technical setups, designing scalable solutions, and influencing product direction based on real customer needs. You will be a trusted technical partner to our largest customers and a critical voice internally for how Workshop grows as an enterprise-ready platform.

• Own the end-to-end technical lifecycle for Enterprise customer accounts, from implementation through long-term evolution
• Lead complex technical implementations in close partnership with Onboarding Project Managers
• Serve as the primary, long-term technical point of contact for Enterprise customers post-onboarding
• Partner with Strategic Customer Success Managers to support renewals, expansions, and evolving enterprise use cases
• Act as the technical authority on Enterprise accounts, proactively identifying risks, constraints, and opportunities
• Collaborate deeply with Product and Engineering to design and deliver solutions for complex, non-standard customer requirements
• Translate customer needs into clear technical requirements and influence product decisions toward scalable, enterprise-ready solutions
• Create and maintain technical standards, documentation, and best practices to support consistency and scale

• Experience in a customer-facing technical role (Solutions Engineer, Technical Account Manager, Implementation Engineer, or similar) owning complex implementations and long-term technical relationships
• Strong technical foundation in enterprise environments, including:
• Microsoft 365 and/or Google Workspace
• Email infrastructure, DNS, and email security tooling
• Identity and access management solutions (Okta, Active Directory, SSO, etc.)
• Experience supporting or integrating with enterprise systems such as HRIS, Payroll, or other internal systems
• Familiarity with enterprise change management processes, IT governance, and security review workflows
• Proven ability to partner closely with Product and Engineering to design customer-driven, scalable solutions
• Strong systems-thinking skills with comfort navigating technical tradeoffs and ambiguity
• Ability to clearly communicate complex technical concepts to both technical and non-technical audiences
• Proactive, detail-oriented mindset with comfort influencing without authority and balancing customer needs with product scalability
• Leverage AI tools to analyze complex customer environments, accelerate solution design, and surface proactive insights that improve scalability and long-term enterprise success

About Workshop

Workshop is a fast growing, venture-backed startup based in Omaha, Nebraska and we’re on a mission to create more happy Mondays for employees everywhere. We build software to help internal communications teams create, send, and measure multi-channel, employee-centric campaigns.