Digital Solutions Support Team Manager - Applied Technology

Overview

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves:
What is our impact on the world?

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In the role of Client Solutions Management and Support Team Manager within the Applied Technology Office, you will lead a team responsible for the administration, configuration, support, and lifecycle management of HDR’s enterprise design and engineering applications. These platforms include Esri, Autodesk, Bentley, Newforma, and Trimble, along with additional specialized software supporting project delivery. The team includes Application Managers, Application/System Administrators, and Support Analysts, and together they ensure reliable and consistent platform operations across client, server, and cloud environments.

You will also serve as the primary Application Manager for one or more products or portfolios, partnering with the Portfolio Owner, key stakeholders and user communities to create a strong, well-supported platform foundation that enables healthy adoption and communication.

• Oversee the overall management and day-to-day operations of the Client Solutions support team, including application managers, application administrators, and support analysts/specialists.
• Coordinate team activities in alignment with Class A Portfolio/Product owners, Digital Platforms Director, and Digital Design and Delivery Director.
• Oversee coordination with product managers for Class B and C applications.
• Coordinate release management lifecycle of the assigned portfolio.
• Coordinate application integration issues between products/vendors.
• Publish HDR application roadmaps.
• Conduct product usage analysis and research new applications, assessing fit.
• Coordinate with vendors to assure entitlement accuracy and coordinate business reviews with vendor and key stakeholders.
• Facilitate communication with OCTO teams, all HDR staff, and external parties; facilitate change management (not change control).
• Occasionally work after-hours and weekends; occasionally travel to meet with vendors and/or stakeholders.

• 5 years of experience managing applications.
• Proficiency in Application Portfolio Manager functions.
• Familiarity with IT planning, road mapping and architecture practices.
• Familiarity with IT PM, agile and waterfall project delivery practices.
• Ability to interact with customers in a professional manner.
• Proficiency with Architecture/Engineering/Construction operations.
• PMI certification.
• Change Management certification.

• Bachelor's degree in Computer Science or closely related field, or combination of education and relevant experience.
• A minimum of 10 years IT experience, including management of multiple concurrent projects, with at least 5 years experience in managing and developing staff with direct reporting relationships.
• Experience working with business users to establish priorities and manage expectations.
• Excellent client service, interpersonal and communication skills; strong verbal and written communication skills; ability to perform in a dynamic environment with tight delivery schedules.
• Engineering and/or Construction background is a plus.
• An attitude and commitment to being an active participant in our employee-owned culture.

HDR is our company. Together, we build on each other s life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of…