Customer Success Manager​/Project Coordinator

Location: Omaha, NE (Onsite – Customer Office, Downtown Omaha)

FULL Time Permanent Position

We are seeking an experienced Delivery Manager to be based onsite at a customer location in Downtown Omaha
. This role is critical in ensuring the successful execution of customer engagements by providing hands-on oversight, managing onsite employee relationships, and acting as a bridge between onsite teams and offshore delivery units.

The Delivery Manager will serve as a trusted partner to the customer, ensuring delivery excellence, operational transparency, and alignment between business objectives and execution.

• Provide end-to-end oversight of assigned customer engagements
• Ensure contractual deliverables, SLAs, and milestones are met consistently
• Act as the primary point of contact for day-to-day delivery coordination with the customer
• Proactively identify risks, dependencies, and escalation points and drive timely resolution

• Manage and support onsite consultants and employees working at the customer location
• Foster strong employee engagement, morale, and retention
• Address day-to-day employee concerns, performance issues, and workplace coordination
• Ensure compliance with customer policies and organizational standards

• Coordinate closely with offshore delivery teams to ensure seamless execution
• Translate customer expectations into clear execution plans for offshore teams
• Drive effective communication across time zones, ensuring clarity on priorities and timelines
• Monitor offshore delivery quality, productivity, and adherence to agreed processes

• Track delivery status, utilization, and operational metrics
• Provide regular status updates and reports to internal leadership and customer stakeholders
• Support demand forecasting, resource planning, and onboarding/offboarding activities
• Ensure delivery processes follow established governance and quality standards

• 8+ years of experience in IT services delivery, program management, or engagement management
• Proven experience working onsite with enterprise or Fortune 500 customers
• Strong experience managing distributed teams (onsite and offshore)
• Excellent stakeholder management and communication skills
• Ability to handle ambiguity, multiple priorities, and fast-paced environments

• Prior experience working with system integrators or managed services engagements
• Experience supporting staffing, project-based, or hybrid delivery models
• Familiarity with governance models, SLAs, and delivery metrics
• Full-time onsite presence at customer office in Downtown Omaha
• High customer interaction and collaboration-oriented role
• Requires strong interpersonal skills and executive presence

Regards,

Anand Swaroop

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