Technical Program Manager

We are seeking a Senior Technical Program Manager to lead and scale high-visibility onboarding programs. In this role, you will collaborate across engineering, product, professional services, account teams, and external stakeholders to ensure seamless delivery.

• Lead end-to-end technical onboarding programs for strategic clients, defining scope, milestones, success criteria, and acceptance for each engagement.
• Develop and implement repeatable onboarding frameworks, playbooks, templates, and automation to reduce cycle time and operational effort.
• Manage technical integration projects (APIs, data migrations, connectors, batch/real-time flows), including architecture handoffs, environment provisioning, and release coordination.
• Act as the senior program lead in client-facing engagements: run kickoffs, status reviews, steering committees, and executive communications; set expectations and elevate proactively.
• Coordinate cross-functional delivery across engineering, product, security, compliance, QA, operations, professional services, and third-party vendors.
• Identify, track, and resolve technical and commercial dependencies and risks (data mapping, security reviews, legal/contract milestones, implementation windows).
• Drive readiness for go-live and early production support, including runbooks, rollback plans, monitoring, alerts, and SLA handoffs.
• Measure and improve onboarding outcomes: time-to-value, launch success rate, change request frequency, customer satisfaction (NPS/CSAT), and operational cost.
• Mentor implementation teams to adopt best practices (agile delivery, backlog hygiene, release checklists) and continuously improve throughput.
• Partner with product and go-to-market teams to influence the roadmap based on onboarding insights and recurring client requirements.

• 7+ years of program or project management experience, with at least 3 years leading technical, client‑facing onboarding or implementation programs.
• Proven track record delivering complex integrations (APIs, ETL/data migrations, SSO, payment/transaction systems) across multiple engineering teams.
• Strong client‑facing skills with the ability to present to senior executives, set expectations, and drive decisions.
• Technical fluency in cloud architectures (AWS/Azure/GCP), REST APIs, authentication/authorization patterns, data mapping/transformation concepts, and CI/CD.
• Experience managing multi‑party dependencies (internal teams, vendors, client IT) and negotiating trade‑offs under time pressure.
• Proficiency with delivery and collaboration tools (Jira, Confluence, Salesforce or equivalent) and program artifacts (roadmaps, RAID logs, decision logs).
• Excellent written and verbal communication, organization, and stakeholder management skills.

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
• Experience in regulated industries (financial services, payments, healthcare) and familiarity with compliance reviews (PCI, SOC, KYC/AML).
• Prior experience building onboarding playbooks or automation for provisioning/data validation.
• Certifications such as PMP, SAFe, or Certified Scrum Master.

• Client empathy and service orientation – prioritize client success while protecting product integrity and timelines.
• Strategic delivery mindset – align onboarding plans to business outcomes and customer value.
• Influence without authority – build consensus across distributed teams and external stakeholders.
• Risk‑based decision making – surface trade‑offs early and lead pragmatic mitigations.
• Continuous improvement – use metrics and feedback loops to scale and standardize repeatable processes