IT Endpoint Analyst

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The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.

• Act as a Liaison:
  Serve as the primary connection between associates and IT, translating productivity needs into actionable technology solutions.
• Lead Lifecycle Management:
  Oversee the full lifecycle of endpoint hardware and software, ensuring timely upgrades, replacements, and decommissions.
• Deploy & Support Solutions:
  Assist in the deployment of new productivity tools and enhancements, minimizing business disruption.
• Drive Innovation:
  Recommend and implement improvements using existing tools to reduce manual work, enhance efficiency, and increase ROI.
• Resolve Issues:
  Serve as an escalation point for the Service Desk and lead root cause analysis for recurring endpoint issues.
• Collaborate Across Teams:
  Coordinate with Architecture, Infrastructure, and Security to prepare for equipment rollouts and system changes.
• Support Productivity Tools:
  Lead support efforts for all associate-facing devices, including desktops, laptops, tablets, printers, and mobile devices.
• Standardize & Automate:
  Promote simplification and automation of endpoint processes and support wherever possible.
• Ensure Knowledge & Compliance:
  Maintain inventories, document processes, and update the knowledge base with known resolutions.
• Contribute to Company Initiatives:
  Adhere to company policies and actively support corporate goals and programs.

• Education & Experience:
  
  Bachelor’s degree from an accredited four-year college or university and 2+ years of relevant experience, or equivalent combination of education and experience, required.
• Technical Expertise:
  Broad experience administering and supporting Windows, Apple, and Android devices, including desktops, laptops, virtual desktops, tablets, and mobile devices.
• Software & Tools Knowledge:
  Familiarity with major third‑party software such as Microsoft Office 365, Adobe, Java, and Apple Business Manager, as well as remote‑control tools like Team Viewer or RDP.
• Endpoint & System Proficiency:
  Experience with endpoint technologies, security updates, driver configurations, and system patching on PCs.
• Analytical & Problem‑Solving
  
  Skills:
  
  Strong critical thinking and troubleshooting skills with the ability to manage multiple tasks and projects simultaneously.
• Work Ethic & Execution:
  Self‑motivated, dependable, and focused on driving results with minimal supervision.
• Calm Under Pressure:
  Maintains composure in high‑pressure environments and responds effectively to urgent issues.
• Automation Mindset:
  Passion for automation and process improvement.
• Teamwork & Communication:
  Works collaboratively across teams and communicates clearly and professionally both verbally and in writing.
• Integrity & Adaptability:
  Acts with honesty and accountability, adapts to changing needs, and is willing to work extra hours and travel when required.

• Although work will be mostly performed in an office environment, must be able to visit and comfortably work in a plant, warehouse, distribution center or other manufacturing facility.

IndSPR-Corp

Relocation Package Available No

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non‑job characteristic as directed by law.

If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757‑357‑1595.