Building Automation Client Service Manager

Overview

Here at Siemens, we take pride in enabling sustainable progress through technology. We empower customers by combining the real and digital worlds to improve how we live, work, and move today and for the next generation. We believe our people are central to business success and strive to support growth in a global, diverse team. This role supports our Smart Buildings to create efficient, safe, adaptable, and responsible environments.

Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.
Transform the everyday with us!

This is a hybrid remote/in-office position, three days in office and two days remote.

Role: Client Service Manager. You will manage a portfolio of service agreements, driving financial performance and customer satisfaction. You’ll work directly with customers to develop trusted-advisor relationships and recommend services and solutions.

• Manage assigned service agreement accounts, driving toward a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that support service agreement renewals
• Maintain excellent organizational and interpersonal skills

Basic Qualifications:

• High school diploma or state-recognized GED
• On-the-job experience working within the Building Automation / technology industry
• Experience in Engineering HVAC and Building Automation, Fire Alarm & Security systems
• Experience with Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver’s license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Associate or bachelor’s degree in a related technical field
• 2+ years’ experience in the building automation / technology industry
• Demonstrated experience in demand-side energy services or Certified Energy Manager

Ready to create your own journey? Join us today!

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories and resilient supply chains to smarter buildings and grids, we create technology with purpose—adding real value for customers.

We value your unique identity and perspective. We are committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.