Platform Technology Lead - Data Operations

As a Platform Technology Lead, your primary responsibility will center on data operations within our SaaS Policy Administration platform and its supporting systems. You will oversee the management, integrity, and optimization of data flows across multiple domains—ensuring data accuracy, quality, and availability. The role involves monitoring and maintaining data pipelines, troubleshooting issues, and fostering seamless data integration between billing, claims, customer management, and reporting systems.

You will collaborate closely with technical delivery teams, business units, and vendors to support frequent data-related requests and to uphold compliance with industry standards. The ideal candidate will possess strong experience in data service delivery, demonstrate expertise in resolving incidents and performing root cause analysis, and be proficient at documenting processes and solutions. By championing robust data operations, you will play a vital part in supporting platform reliability, regulatory adherence, and an exceptional user experience.

Maintain documentation, runbooks, and onboarding materials for incident response and knowledge sharing. Work with internal and external teams for secure, scalable integrations and data flows.  Partnering with data architects, analysts, engineers, and business stakeholders to understand data requirements and deliver solutions in an effective manner.
** The experience you bring:
** 5+ years of experience in data operations, with at least 3 years in a lead capacity

Experience with data governance, compliance, and security best practices Ability to support non-business hours for major incidents Proficiency in ETL/ELT and big data tools

Proficiency in tools such as Snowflake, Postgre

SQL, ADO, Control-M, Splunk, SQL, Python, and CI/CD frameworks

Proficiency in development languages such as JSON, Python, SQL and Java

Experience with AWS Services Strong analytical, problem-solving, and communication skills Expertise with EIS or equivalent policy administration systems, demonstrating advanced knowledge beyond general platform or data operations.

Hands-on experience in Agile or SAFe environments, contributing to dynamic and adaptive team cultures.

Proven ability to influence and lead cross-functional teams, especially within complex, matrixed organizations. Prior work experience in the insurance or workforce benefits industry, bringing industry-specific insights and best practices. Strong vendor management skills, ensuring successful partnerships and optimized external resource utilization.

Exceptional communication skills, allowing the candidate to bridge technical and business audiences effectively. Advanced proficiency in critical tools and technologies such as Snowflake, Mule Soft, Splunk, SQL, Python, and CI/CD frameworks.
** Your Benefits Start Day 1
*** Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
* Generous paid time off options including:
Paid Time Off, Holiday Schedules, and Financial Planning Time Off
* Paid Parental Leave as well as an Adoption Assistance Program
* Competitive 401k savings plan with company match and an additional contribution regardless of participation

At Pacific Life, we believe that success comes down to our people. That’s why we’re committed to embracing a flexible, diverse, and inclusive workplace where you can be your best self and do your best work. Our people-first culture creates a sense of belonging and prioritizes employee wellbeing, empowering you to achieve your full potential through our holistic health benefits, flexible working options, and a vibrant community of people working towards a shared purpose.

You can connect with colleagues through employee connections groups, sharing your passions, interests, and ideas. Learn more about our .
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