Sr. VP, Chief Information Officer

Sr. Vice President, Chief Information Officer

Metropolitan Utilities District

Position Summary The Sr. Vice President, Chief Information Officer (CIO), is responsible for directing and leading the District's Information Technology (I.T.) and Customer Services departments. The CIO must anticipate trends in the marketplace with regard to technology to ensure the District navigates these trends through expert guidance and proper strategic I.T. planning which is in alignment with the strategy of the organization.

This role also ensures the District consistently delivers a positive customer experience, fosters strong engagement with community partners, and communicates pertinent, valuable information to employees, customers, and the broader community.

• Required – Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field
• Preferred – Master's Degree

• 10 years of significant management and supervisory experience at the senior level, managing multiple projects across organizational lines within budget and schedule
• 10 years of experience providing strategic oversight and direction in business operations, information technology, customer service, or closely related fields
• Experience in budgeting and project portfolio management
• Experience developing and implementing corporate strategic plans with demonstrated expertise in a variety of the field’s concepts and procedures
• Experience in I.T. infrastructure and architecture, operations, application development and architecture, and technology planning
• Preferred – Utility experience

• Valid driver’s license (Upon Hire)
• Information Technology certifications (Preferred, Upon Hire)
• Pre-employment Background Check & Drug Screen (Required, Upon Hire)

• Strong interpersonal skills, maturity, and good judgment; ability to work with diverse individuals; work directly with executive‑level management and the Board of Directors
• Effective verbal and written communication with diverse clientele, including technical and administrative personnel both in‑house and outside the District
• Demonstrated ability to lead and direct project teams, including technical and client department team members
• Experience as a leader of people and an agent of change, with a successful record of selecting and deploying leading‑edge technology and business solutions (Intermediate proficiency)
• Robust critical thinking and problem‑solving skills to analyze situations, decisions, and outcomes while focusing on quality outcomes
• Ability to learn new or upgraded computer software as required
• Proficiency with personal computers, tablets, and electronic devices, including Microsoft Office Suite and enterprise‑wide software such as SAP

• Lead all aspects of Information Technology and Customer Services, managing critical initiatives essential to strategic and operational objectives
• Establish and maintain I.T. governance processes covering strategic alignment, value delivery, resource management, risk management, budgeting, and performance measurement
• Drive analysis and re‑engineering of existing business processes, identify and develop capabilities for new tools, reshape physical infrastructure and network access, and exploit knowledge resources
• Integrate electronic channels into the District’s long‑term strategy and immediate business plans
• Protect customer information by directing information/cyber security efforts related to system integrity, availability, recoverability, placement and performance
• Develop recruitment and retention strategies for skilled public sector I.T. professionals to meet current and future workloads
• Provide leadership and oversight to the Customer Services department to treat customers fairly, maintain policies, and measure performance via call center metrics
• Champion a culture focused on customer experience and support community relationships
• Provide strategic guidance regarding customer experience and business development
• Ensure optimal use of resources by defining and planning strategic long‑term goals and establishing KPIs with…