Sr. Vice President, Chief Information Officer

Sr. Vice President, Chief Information Officer

Location:

Omaha, NE. Base pay range: $/yr – $/yr.

The Sr. Vice President, Chief Information Officer (CIO), is responsible for directing and leading the District's Information Technology (I.T.) and Customer Services departments. The CIO must anticipate trends in the marketplace with regard to technology to ensure the District navigates these trends through expert guidance and proper strategic I.T. planning, which is in alignment with the strategy of the organization. This role also ensures the District consistently delivers a positive customer experience, fosters strong engagement with community partners, and communicates pertinent, valuable information to employees, customers, and the broader community.

• Required – Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or a related field
• Preferred – Master’s Degree
• Required – Minimum of 10 years of significant management and supervisory experience at the senior level, managing multiple projects across organizational lines within budget and schedule.
• Required – Minimum of 10 years of experience providing strategic oversight in business operations, information technology, customer service, or closely related fields.
• Required – Experience in budgeting and project portfolio management.
• Required – Experience developing and implementing corporate strategic plans with demonstrated expertise in a variety of the field’s concepts and procedures.
• Required – Experience in I.T. infrastructure and architecture, operations, application development and architecture, and technology planning.
• Preferred – Utility experience.

• Required – Have and maintain a valid driver’s license upon hire.
• Preferred – Information Technology certifications upon hire.
• Required – Pre‑employment background check & drug screen upon hire.

• Strong interpersonal skills, maturity, and good judgment with the capability of working with a diverse range of individuals.
• Ability to work directly with executive level management, including the Board of Directors.
• Ability to communicate effectively, verbally and in writing, with diverse clientele.
• Demonstrated ability to effectively lead and direct project teams including technical and client department team members.
• Experience as a leader of people and an agent of change, with a successful record of selecting and deploying leading‑edge technology and business solutions.
• Efficient written and verbal communication skills, in English.
• Robust critical thinking and problem‑solving skills enabling thorough analysis of situations, potential decisions, and likely consequences while focused on achieving quality outcomes.
• Ability to learn new or upgraded computer software as required.
• Proficiency with personal computers, tablets, and other electronic devices, including familiarity with Microsoft Office Suite (Excel, Outlook, Word) and enterprise software (e.g., SAP).

• Lead all aspects of Information Technology and Customer Services for the District through the effective management of critical initiatives essential to strategic and operational objectives.
• Establish and maintain all I.T. governance processes covering strategic alignment, value delivery, resource management, risk management, budgeting, and performance measurement.
• Drive the analysis and re‑engineering of existing business processes, identify and develop the capability to use new tools, reshape the District’s physical infrastructure and network access, and identify/exploit the District’s knowledge resources.
• Lead the efforts to integrate the Internet (electronic channels) into the District’s long‑term strategy and immediate business plans.
• Protect customer information by directing information/cyber security efforts related to the District’s information and systems.
• Develop and maintain recruitment and retention strategies for skilled “public sector” I.T. professionals.
• Provide leadership and oversight to the Customer Services department to ensure fair and respectful treatment of all customers.
• Champion a culture focused on customer…