IT Service Desk Analyst

IT Service Desk Analyst

Apply for the IT Service Desk Analyst role at TEKsystems
.

Our client is seeking an IT Service Desk Analyst to join their IT Infrastructure team. You will be the first point of contact for technical support, helping employees resolve IT issues quickly and efficiently. You’ll troubleshoot problems, escalates when necessary, and ensure excellent customer service every step of the way.

• Provide friendly, professional technical support to end-users.
• Respond to IT requests via phone, email, or ticketing system.
• Diagnose and resolve issues when possible; escalation complex problems to the appropriate team.
• Document all inquiries, troubleshooting steps, and resolutions accurately.
• Monitor company systems for alerts and follow procedures to address them.
• Use existing documentation to troubleshoot and suggest improvements.
• Assist in coordinating major incidents and outages.

• Education:
  
  Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience:
  
  2+ years in IT support or a similar role.
• Skills:
  • Strong troubleshooting and problem‑solving abilities.
  • Excellent oral and written communication skills.
  • Ability to work independently and maintain confidentiality.
• Technical Knowledge:
  • Windows desktop & server operating systems.
  • PC hardware and communication software.
• Other:
  Detail‑oriented, organized, and customer‑focused.

• Familiarity with IT service desk practices and procedures.
• Ability to analyze business information needs and procedures.

Contract position based out of Omaha, NE.

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully onsite position in Omaha, NE.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

This position is anticipated to close on Jan 19, 2026.

Entry level

Full‑time

Information Technology

IT Services and IT Consulting