Temporary Desktop Support Analyst

Job Description

This is a Temporary position, plan to work Wednesday - Sunday, from 10am - 6pm. Assignment begins November and will end approximately January 1st.

The Desktop Support Analyst is responsible for providing technical support to end users across the organization, ensuring reliable operation of computer systems, hardware, and software. Responds to and logs issues in a timely manner based on the impact of the issue. Troubleshoots and resolves issues in collaboration with internal teams, escalating as needed to resolve problem. Responds to and resolves minor incidents and auto-generated service desk incidents with supervision.

Investigates, diagnoses, and resolves technical and customer service-related questions by performing the following duties:

• Provide Tier 1 and Tier 2 desktop support for Windows and macOS environments.
• Troubleshoot, install, and maintain thermal printers, including driver configuration, label calibration, and connectivity issues.
• Perform basic Microsoft 365 administration, including password resets, mailbox permissions, group management, and MFA troubleshooting.
• Support users with hardware, software, and network connectivity issues in a timely manner.
• Configure, image, and deploy workstations, laptops, and mobile devices according to company standards.
• Maintain accurate records of support activities through the IT ticketing system.
• Assist with printer queue management and coordinate RMA or service requests with vendors as needed.
• Collaborate with other IT team members to elevate complex issues and improve support processes.
• Provide excellent customer service and clear communication to both technical and non-technical users.
• Participate in IT projects, upgrades, and maintenance activities as required.

• Education:
  
  Associate degree in Information Technology or related field, or equivalent experience.
• Experience:
  
  1–3 years in desktop support or technical support role preferred.
• Strong knowledge of Windows 10/11, Active Directory, and Microsoft 365 admin center.
• Basic understanding of networking concepts (TCP/IP, DHCP, Wi-Fi).
• Excellent problem‑solving and communication skills.
• Ability to work independently and manage multiple priorities.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest.

Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.