Front Office Manager in Training - Hilton Omaha

Front Office Manager in Training

Hilton Omaha, 1001 Cass Street, Omaha, 68102

Hilton Omaha is a world‑class hotel located in downtown Omaha. The property delivers exceptional guest experiences, hosts unforgettable events, and creates a workplace where employees feel valued and supported. Every team member plays an important role in making guests feel at home—from business travelers to families and convention guests from around the world. The hotel takes pride in its high standards, positive culture, and strong sense of teamwork.

This is an exciting opportunity to learn the ins and outs of hotel management while developing the skills needed to lead a dynamic, guest‑focused team. The shift pattern will consist of full flexibility to work mornings, mid‑shift, evenings, overnights, weekends, and holidays. Pay rate is $21.00 per hour.

• Assign work and supervise team member performance in all Front Office procedures, including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner.
• Support and assist team members in handling guest inquiries and requests, and in resolving guest complaints.
• Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
• Monitor, observe, and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

• Hospitality – Passion for delivering exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Leaders in our industry and in our communities.
• Teamwork – Team players in everything we do.
• Ownership – Owners of our actions and decisions.
• Now – Operate with a sense of urgency and discipline.
• Quality, Productivity, Customer Focus – Demonstrated key attributes.

• Access to pay when you need it through Daily Pay.
• Medical insurance coverage for you and your family.
• Mental health resources, including Employee Assistance Program.
• Best‑in‑class paid time off (PTO).
• Go Hilton travel program: 100 nights of discounted travel.
• Parental leave to support new parents.
• Debt‑free education: access to a wide variety of educational credentials through Guild Education, including college degrees and professional certifications.
• 401(k) plan and company match to help save for retirement.
• Hilton Shares:
  Employee stock purchase program (ESPP) – purchase Hilton shares at a 15% discount.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.

* Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Hilton is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.