Front Office Manager in Training - Hilton Omaha

Job Description - Front Office Manager in Training - Hilton Omaha (HOT0C7NE
)

Job Number: HOT0C7NE

Hilton Omaha, 1001 Cass Street, Omaha, 68102

Located in the heart of downtown and connected to the CHI Health Center, Hilton Omaha is where comfort, hospitality, and teamwork come together. We’re known for delivering exceptional guest experiences, hosting unforgettable events, and creating a workplace where employees feel valued and supported.

At Hilton Omaha, every team member plays an important role in making guests feel at home—from business travelers to families and convention guests from around the world. We take pride in our high standards, positive culture, and strong sense of teamwork.

If you’re looking for more than just a job—if you want to be part of a world-class brand, grow your skills, and work with people who care—Hilton Omaha is the place to shine.

This is an exciting opportunity to learn the ins and outs of hotel management while developing the skills needed to lead a dynamic, guest-focused team.

The shift pattern will consist of full flexibility to work mornings, mid‑shift, evenings, overnights, weekends, and holidays.

Pay rate is $21.00 per hour.

A Front Office Manager in training is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Assign work and supervise team member performance in all Front Office procedures, including, but not limited to, guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner.
• Support and assist team members in handling guest inquiries and requests, and in resolving guest complaints.
• Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
• Monitor, observe, and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

Hilton is proud to support the mental and physical well‑being of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources, including the Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

We look for demonstration of our Values:

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Full‑time

Hilton Hotels & Resorts

Guest Services, Operations, and Front Office