Guest Services Coordinator

Guest Services Coordinator

Job Title: Remote Guest Services Coordinator

Hourly Pay: $17 - $23/hour

We’re looking for a service‑minded Remote Guest Services Coordinator to ensure guests enjoy a smooth and memorable experience from arrival to departure. You’ll handle reservations, assist with special requests, coordinate guest activities, and act as a liaison between departments to meet every need. If you thrive in hospitality and love delivering exceptional service, we want to hear from you.

• Welcome guests and assist with check‑ins, check‑outs, and service requests.
• Coordinate guest activities and make reservations for dining, tours, and local attractions.
• Provide information on hotel amenities and area highlights.
• Address guest inquiries and resolve concerns quickly and professionally.
• Collaborate with departments such as housekeeping and concierge to fulfill requests.
• Maintain accurate guest records and preferences to deliver personalized service.
• Organize special experiences such as VIP treatments and celebrations.
• Manage guest amenities and ensure all requests are handled efficiently.
• Keep shared digital spaces and communication organized and up‑to‑date.

• High school diploma or equivalent required; degree in Hospitality or related field preferred.
• 13 years of experience in customer service or hospitality.
• Excellent communication, multitasking, and organizational skills.
• Calm under pressure with a proactive, guest‑first approach.
• Proficiency in hotel management systems and reservation software.
• Positive, professional demeanor and a collaborative spirit.
• Familiarity with local attractions is a plus.

• Competitive pay: $17 - $23/hour.
• Health, dental, and vision insurance.
• Paid time off and sick leave.
• Employee discounts on services and stays.
• Career development and advancement opportunities.