Driver​/Bellman

Job Summary

As a Bellman/Shuttle Driver, you will deliver a positive guest experience. You will be responsible for assisting guests with luggage, providing shuttle transportation, maintaining the cleanliness of all public areas, and offering helpful information to ensure a smooth and enjoyable stay. This role requires excellent customer service skills, a professional attitude, and the ability to drive safely and courteously.

Key Responsibilities:

• Greet guests upon arrival and assist with luggage handling to and from their rooms.
• Provide timely and safe transportation to and from designated locations using the hotel shuttle.
• Maintain the cleanliness and orderliness of all public areas, including the lobby, entrances, hallways, elevators, and other common spaces.
• Clean and sanitize high-touch areas such as door handles, elevator buttons, and seating areas in public spaces.
• Assist guests with general inquiries about hotel services, amenities, and local attractions.
• Maintain the cleanliness and organization of the bell and shuttle areas, ensuring guest luggage is properly handled and stored.
• Deliver items to guest rooms as requested, including room service orders, guest amenities, or luggage.
• Ensure the shuttle vehicle is clean, fueled, and ready for use at all times.
• Adhere to hotel policies, safety regulations, and local traffic laws while operating the shuttle.
• Provide a warm and hospitable atmosphere for guests, anticipating their needs and offering assistance proactively.
• Communicate effectively with the front desk and other hotel departments to coordinate guest services.
• Assist with other tasks as assigned by management, including occasional support in hotel operations.

Qualifications:

• Valid driver’s license with a clean driving record.
• Ability to drive various vehicles, including shuttles and vans.
• Strong customer service skills with a positive, friendly attitude.
• Ability to lift and carry luggage, packages, or equipment up to 50 lbs.
• Flexible schedule, including availability to work weekends, holidays, and evenings.
• Prior experience in a hotel or hospitality setting is preferred but not required.
• Good knowledge of local attractions, restaurants, and transportation routes is a plus.
• Professional appearance and demeanor.
• Ability to maintain cleanliness and attention to detail in public areas of the hotel.

Benefits:

• 401(k)
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Referral program
• Free employee lunches

Schedule:

• 8 hour shift
• Evening shift
• Morning shift
• Weekends as needed

Source:
Westmont Hospitality Group