Front Office Manager

Front Office Manager – Hilton Omaha

We are currently searching for a talented Front Office Manager to join our team at Hilton Omaha
. The Hilton Omaha is located in downtown, directly connected via a sky bridge to CHI Health Event Center and just minutes away from TD Ameritrade Ballpark and the Old Market Entertainment District.

• Manage all Front Office operations, including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards, product quality, cost controls, and overall profitability.
• Direct marketing initiatives, systems use and management, budgeting and forecasting, department management, and policy and procedure implementation.
• Monitor and develop team member performance: supervise, schedule, conduct counseling and evaluations, and deliver recognition and reward.
• Assess service and satisfaction trends, evaluate and address issues, and implement improvements.
• Ensure compliance with Company standards and provide timely, friendly, and efficient responses to guest inquiries, requests, and issues.
• Initiate and implement up‑selling techniques to promote hotel services and maximize room occupancy and revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, as well as local area and events.
• Complete audit procedures as needed.
• Recruit, interview, and train team members.

• At least 1‑2 years of leadership experience in a front‑office or related hospitality role.
• Outgoing personality with a genuine passion for creating memorable guest experiences.
• Demonstrated commitment to Hilton’s Values:
  Hospitality, Integrity, Leadership, Teamwork, Ownership, and an emphasis on operating with urgency and discipline.
• Key attributes:
  Quality, Productivity, Dependability, Customer Focus, and Adaptability.

• Go Hilton travel program: 100 nights of discounted travel.
• Access to pay when needed through Daily Pay.
• Hilton Shares:
  Employee stock purchase program (ESPP) with a 15% discount.
• Maternity and parental leave, including 12 weeks paid leave for birthing parents and four weeks for eligible Team Members, partners, and adoptive parents.
• Debt‑Free Education through Guild Education, including college degrees and professional certifications.
• Flexible shifts and days off.
• Comprehensive health insurance, including telemedicine and at‑home care through Amazon Care.
• Mental health resources, including free counseling through the Employee Assistance Program.
• Best‑in‑Class paid time off (PTO).
• 401(k) plan with company match.
• Other benefits may vary depending on property‑specific terms and conditions.

Hilton Omaha

Full‑time

Guest Services, Operations, and Front Office