Director of Banquets Farnam Omaha, NE

Job Purpose

Manage banquet service operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies while meeting financial goals. Responsible for long‑term planning and day‑to‑day operations of the banquet section, recommending policy changes and maintaining the kitchen budget within approved constraints.

• Analyze banquet event orders, communicate effectively with customers, managers and associates to ensure all room setups, equipment, supplies, staffing and menus meet or exceed expectations.
• Review schedules, equipment and supplies to organize workflow and maintain quality events daily.
• Monitor and control banquet budget (labor costs, beverage costs, supplies and equipment) and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service.
• Implement company programs and resolve daily operational problems through consistent monitoring of banquet operations ensuring compliance with safety and security regulations and optimal service, quality and hospitality.
• Supervise banquet human resources, hiring, training, coaching and performance reviews, resolving problems and maintaining open communication, recommending discipline and termination as appropriate.

• High school diploma or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• Advanced knowledge of catering, food and beverage and hospitality management.
• Ability to investigate and analyze current activities and provide logical conclusions and recommendations.
• Decisions generally guided by established policies and procedures.
• Excellent oral and written communication skills; second language preferred.
• Professional appearance, excellent hearing and vision for guest interaction.
• Basic math skills for handling cash or credit.

• Passionate about people and service.
• Strong communication and writing skills for paperwork and information updates.
• Problem‑solving, reasoning, motivating and training abilities often used.
• Flexible schedule including nights, weekends and holidays.

• Team‑driven, values‑based culture.
• Medical/Dental/Vision.
• Vacation & Holiday Pay.
• Same‑day pay available.
• Employee Assistance Program.
• Career growth opportunities/manager training program.
• Reduced room rates throughout the portfolio.
• Third‑party perks (movie tickets, attractions, other).
• 401(k).
• Employee discount.
• Flexible schedule.
• Flexible spending account.
• Life insurance.
• Parental leave.
• Referral program.