Manager Patient and Family Support Services​/Child Life​/Healing Environment

Mon-Fri 8:00 am - 4:30 pm with 24/7 accountability

At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve.
Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

The manager provides leadership and management for Child Life, Healing Arts, Teacher/School Liaison, and Spiritual Care programs and team members across Children's Nebraska. They collaborate with leadership across the departments, units, and clinics to meet strategic needs and goals of the organization. The role involves mentoring, role modeling, and guiding team members. Using a data-driven approach, the manager identifies improvement opportunities and leads performance teams according to organizational processes.

They monitor care to ensure cost-effective implementation and evaluation. The manager has 24-hour accountability for services within their scope of control. Responsible for program development, operational oversight, fiscal management, and scorecard reporting, they collaborate with hospital leadership, interdisciplinary teams, and community partners to enhance services that promote coping, resilience, and holistic well-being for patients, families, and staff.

• Program Leadership and Development
  • Responsible for the design, implementation, and maintenance of their programs and services, including, but not limited to, Bereavement, Child Life, Facility dog, The Hub, Healing Arts, School Liaisons, Spiritual Care, and supportive services for patients and families.
  • Lead program innovation and growth, ensuring alignment with organizational strategy, accreditation standards, and best practices.
  • Develop, implement, and evaluate policies, processes, and services that enhance quality, safety, and patient/family experience.
  • Partner with philanthropy, foundations, and community stakeholders to secure and steward resources, grants, and donations.
  • Provides direction in coordination of services and resource exploration.
• Operational and Fiscal Management
  • Manage departmental budgets, staffing models, and resources to ensure cost-effective operations.
  • Develops annual budget with Director. Monitors and prepares budget variance reports for the department.
  • Monitor performance metrics, productivity, and resource utilization, making data-driven recommendations for improvement.
  • Applies business and management expertise to identify problems/opportunities, determine solutions, and measure results.
  • Responsible for the implementation, and execution of business plans or activities for the department. May assist director with development of business plan.
  • Ensure compliance with regulatory and professional standards, safety practices, policies, and legal requirements.
• People Leadership
  • Recruits, hires, and retains highly qualified staff, fostering an inclusive and supportive culture.
  • Provide leadership, coaching, and professional development opportunities for team members within department.
  • Participates in oversight of orientation, competencies, and ongoing performance management.
  • Promote staff well-being, engagement, and resilience through supportive leadership practices.
  • Conducts team member performance management duties including completion and delivery of performance evaluations, setting goals, dissemination of information, coaching, addressing performance issues/routine correction actions, and recommending termination of employment.
• Collaboration and Integration
  • Collaborate with interdisciplinary teams to integrate psychosocial and spiritual care into treatment planning and care delivery.
  • Serve as a liaison to hospital committees, leadership councils, and external partners, advocating for family-centered practices.
  • Strengthen relationships with community organizations and faith groups to expand supportive networks for families.
• Education and Outreach
  • Guide education initiatives for staff, students, and community members regarding the role and value of Patient & Family Holistic Support Services.
  • Promote awareness of Child Life, Healing Arts, The Hub, School Liaison, Spiritual Care, and holistic support professions across the healthcare system.

• Master's Degree in Child Life (or related field), Divinity, Theology, Spiritual Care, or related healthcare/human services field required

• Minimum 5 years of relevant experience in Child Life, Spiritual Care, or family-centered healthcare services required
• Minimum 3 years of progressive leadership experience, including…