Front Door Greeter - Patient Access

Core Value Commitment

In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another’s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

The Patient Access Representative is the first point of contact for all patients coming into Think. This role is responsible for welcoming patients, coordinating the patient check-in process using Think’s pre-registration and intake process, and directing patients to appointments. The Patient Access Representative is also responsible for scanning insurance cards, uploading appropriate documents, and collecting patient co-payments using appropriate tools and systems.

• Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions.
• Scan insurance cards and appropriate documentation (i.e. photo I.D. and prescription cards) and collect copay, self-pay, and outstanding balances.
• Assist patients with needs when walking in.
• Address patient issues, questions, and/or complaints, documenting and escalating, as appropriate.
• Collaborate with interdisciplinary teams at Think to ensure an excellent patient experience.

• Basic knowledge of medical insurance processes and workflows.
• Knowledge of HIPAA and privacy rules.
• Skill at communicating in a professional manner, both verbally and in writing.
• Skill in using a computer and a variety of software, including Word and Outlook.
• Skill in attention to detail and accuracy.
• Ability to communicate effectively, both verbally and in writing.
• Ability to deliver excellent customer service and patient education.
• Ability to work independently and in a team environment.
• Ability to be a good representative of Think.

High school Diploma/GED Required. A minimum of one (1) year of customer service experience required and one (1) year medical receptionist experience preferred.

This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort.

• Stand 90% or longer of a workday.
• Walk 20% of a workday.
• Be willing to help push patient to appointments within the building.
• Requires ability to lift up to 25 pounds without assistance.
• Requires employee to: bend, squat, kneel and reach above shoulder level occasionally and twist occasionally.
• Requires repetitive use of hands for: simple grasping, fine manipulation, computer use.
• Requires sensory skills (speech, vision, touch, and hearing) corrected to near normal range.

NOTE:

The information above is a reflection of the general nature of job duties. From time to time, additional duties may be assigned.