Customer Service Phones Medical Lead

Overview

The Customer Service Phones Medical Lead is responsible for providing prompt and professional customer service to patients by answering the telephone, gathering information and correctly routing calls. This employee must accurately schedule appointments and enter insurance information into the database. They must also collaborate with colleagues to ensure quality service and accurate patient processing.

The Customer Service Phones Medical Lead will serve as a liaison between their Supervisors, nursing and operations teams  Lead will be responsible for the day to day operation of the support staff including scheduling of OPS staff, coverage for team, staff orientation and training, mentoring, coaching, project management, filling staffing gaps, ensuring smooth workflow/completion of necessary tasks in a timely fashion and coordinating tasks between their teams.

They will also be responsible for reporting metrics specific to performance and quality. The Customer Service Phones Medical Lead will also give feedback to the Supervisor on issues or needs for process improvements.

• High School diploma or GED preferred.
• One year or more of experience in a clinical setting required.
• One year or more of experience with data entry preferred.
• Proficiency in English and Spanish required.
• Strong computer skills in Microsoft Office required. Experience with an electronic medical record, such as Next Gen or Dentrix, preferred.
• Demonstrated ability to work independently or with minimal supervision.
• Must possess strong customer service skills, high attention to detail, effective teamwork skills, and a proactive attitude.
• Demonstrated ability to maintain appropriate filing system for the retrieval of needed information.
• Demonstrated ability to relate effectively to providers, patients, and representatives of third-party payers and the ability to work as a "team" member of the medical office staff.