Secretary​/Nursing Assistant - NICU Nights

Position: Secretary/Nursing Assistant - NICU - 24 Hours/Week - Nights
* Greets and gives directions to patients, family members, visitors, physicians, staff, and other customers.
* Maintains safe, clean and neat work environment.
* Has no food at reception area: all drinks must be covered.
* Promotes quiet environment at the reception desk and in the hallways.
* Demonstrates good communication style and interpersonal communication skills with patients/families.
* Responds to patient needs promptly and courteously.
* Communicates feedback from patients and visitors regarding their hospital experience to the appropriate staff.
* Maintains a positive attitude while responding to requests in a timely and accurate manner.
* Communicates with other members of the health care team (food service, secretaries, housekeeping, etc.) as indicated.
* Actively participates in report process.
* Answers Call Lights in a timely manner and response to the patient request and/or relays request to appropriate resource when necessary.
* Performs other duties as delegated/under the direction of the professional staff.
* Assures coverage of all duties when self or other staff are off the nursing unit.
* Assists other team members when own work is complete.
* Appropriately reports incidents.
* Utilizes Standard Precautions and Transmission-based Precautions infection control techniques correctly and consistently.
* Adheres to policies and procedures.
* Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome).
* Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill).
* Right communication (clear, concise, correct, complete).
* Right feedback:
The Reciprocal Process (timely, specific, checkpoints).
* Participates in mandatory in services and continuing education programs as required by policies and procedures/external agencies and/or as directed by supervisor.
* Assists in keeping the environment clean and tidy.
* Assists with stocking as directed.
* Maintains, organizes, and stocks office supplies.
* Maintains, stocks, and organizes nutrition center supplies.
* Reports patient comfort needs to nurse in a timely manner.
* Assures that skin is clean and dry.
* Reports any noticed skin changes.
* Provides personal care and assists with ADL (activities of daily living).
* Provides assistance with repositioning, turning and chair transfers.
* Assists as necessary with ambulation.
* Completes vital signs per patient's plan of care.
* Weighs patients per patient's plan of care.
* Reinforce patient education regarding; e.g., pulmonary hygiene.
* Provides transportation assistance.
* Reports any variation from patient's plan of care to professional staff.
* Attends to patient amenities; e.g., newspaper, mail.
* High School diploma or General Educational Development (GED) preferred.
* Student nurse must have completed first clinical rotation - preferred.
* Completion of the state approved Nurse Assistant course or 6 months previous Nurse Assistant experience required.
* For Surgery Main at Jennie Edmundson Memorial Hospital:
Surgery Technician diploma may be substituted for the Nursing Assistant requirement.
* Previous care giver experience preferred.
* Previous cleaning, food service and/or patient related experience preferred, but not required.
* One to three months on the job experience to learn hospital procedures and work routines preferred.
* Orientation and on the job experience will be provided to learn hospital procedures and work routines.
* Requires the ability to understand and carry out instructions, follow schedules, communicate information, read simple and clear instructions and complete reports.
* Collects, records, and reports patient needs to the appropriate caregiver.
* Requires ability to demonstrate critical thinking skills commensurate with job description.
* Excellent interpersonal and customer service skills necessary to communicate with physicians, callers, visitors, patients, family, and team members by verbal and written communication.
* Skills and knowledge to prepare reports, perform calculations, keep records, and deal effectively with people.
* Medical terminology preferred.
* Ability to type 30 to 40 wpm. with accuracy.
* Ability to utilize a variety of computer applications, and look at a computer screen 50-80% of the time.
* Ability to prioritize decision making.
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