Administrative Assistant - Operations

Position Overview

Part-time Rehab Therapy Administrative Coordinator in Omaha, Nebraska. Must have experience with customer service, insurance verification, employee credentialing. Strong communication and organization skills are required.

• Answer phones and take accurate messages in a professional manner.
• Greet all patients/clients, family, caregivers and/or visitors to the department/clinic in a friendly manner.
• Handle and respond to all therapy referrals in a timely manner, acquiring all necessary information and developing effective rapport with referring healthcare practitioners.
• Conduct initial registration of patients/clients including interviews to obtain all required information.
• Assist patients/clients, family, and/or caregiver with completion of all necessary paperwork such as intake forms, medical history, medications, and insurance.
• Prepare necessary documentation including insurance benefits, verification/authorization, reports/logs, and order forms in a timely manner according to federal, state, and facility-specific rules and regulations.
• Consult with members of the rehabilitation team to help maintain appropriate treatment schedules, taking into consideration the needs of the therapist, patient/client, family and/or caregiver, and scheduling supervisory visits.
• Assist therapists with tracking, collecting, and maintaining plan of care certifications and re‑certifications according to federal, state, and facility-specific rules and regulations.
• Assist with patient/client appointment reminders as necessary.
• Maintain confidentiality of all patient/client protected health information according to HIPAA and facility-specific rules and regulations.
• Collect patient/client payment(s) according to facility-specific guidelines and/or direct patients/clients to appropriate accounting staff when necessary. Assist the billing team with insurance claims/denials to secure reimbursement as needed.
• Present a positive service‑oriented approach with patients/clients, family, caregivers, facility staff, and co‑workers at all times.
• Assist with orientation of new staff, volunteers, and students.
• Assist with equipment maintenance and monitor supply inventory. Help maintain cleanliness of the rehabilitation department/clinic.
• Demonstrate ongoing commitment to reducing costs and improving productivity in the rehabilitation department/clinic.
• Maintain positive working relationships with the healthcare team, patient/client, family, and caregiver.
• Complete Rehab Visions and facility reports as required.
• Attend department/clinic meetings and conferences.
• Understand and comply with Rehab Visions’ policies and procedures, including universal precautions, safety, risk, and emergency.

• High school diploma or general education degree (GED).
• One to three (1‑3) years of related experience and/or training.
• Equivalent combination of education and experience.

• Data entry experience and accurate typing abilities.
• Ability to relate positively, professionally, and cooperatively with others.
• Demonstrate flexibility and willingness to change and learn when necessary for efficient departmental/clinic operations.
• Ability to perform the essential work functions of this job, with or without reasonable accommodations.

• Flexible work environment.
• Competitive base pay.
• Medical/Dental/Vision coverage.
• 401k with company match.
• Internal CEU opportunities.
• Life Insurance.
• Accidental death and dismemberment coverage.
• PTO and six paid holidays.
• Company paid short‑term disability.

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Rehab Visions is an Equal Opportunity and FMLA‑compliant employer.