Customer Service Sr Associate

Shift

First Shift (United States of America)

Responsible for prompt and accurate customer relations in a fast paced environment.
Responsible for maintaining excellent communications with customers and managing the resolution of patient concerns.
Concerns vary in reason and may be clinical or financial in nature.

Serve as a patient advocate and collaborate between departments, external agencies, and the patient while building strong relationships to promote customer loyalty while adhering to organizational mission, vision, and values.

• High school education or equivalent required.
• Minimum of three years of higher education with coursework in a relevant field such as business, healthcare, or a related discipline, OR equivalent combination of education and experience in a relevant professional setting.
• Ability to interact with customers over the telephone and face to face required.
• Knowledge of patient billing process required. Ability to research and problem solve required.
• Analytical, organizational, team, project management, and self-directing skills required.
• Excellent verbal and written communication skills and ability to work with diverse customer base required.
• Knowledge of Microsoft Office, Microsoft Excel, databases, and payer applications required.
• Ability to type a minimum of 40 words per minute with 95% accuracy required.

• Associate's degree in business administration or related field preferred.
• Knowledge of collection laws, liens, and bankruptcies preferred.
• Membership in hospital or professional revenue cycle organization preferred.
• Knowledge of medical terminology, ICD, CPT, and HCPCS coding preferred.
• Highly developed knowledge of hospital and/or professional revenue cycle processes required.

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Hospitals and Health Care

If you have questions about applying for the Customer Service Associate, please contact Jana Whitmarsh at

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.