Family Support and Visitation Specialist

Family Support and Visitation Specialist

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Caring. Connecting. Growing together.

A Family Support and Visitation Specialist engages in coaching, role modeling, and teaching nurturing parenting practices during family visitations. The specialist also provides face‑to‑face assistance, coaching, teaching, and role modeling in the family home and community settings to prepare the natural family for reunification.

Schedule: Up to 40 hours per week, scheduled based on client needs. Work may occur on any day of the week, including evenings, weekends, and holidays.

Location: Must be within commutable distance to either the primary office at 1941 S 42

Nd St, Suite 328, Omaha, NE or 230 East 22 Street, Suite 4, Fremont, NE 68025. The role is hybrid—combining on‑site field responsibilities with potential remote coordination.

• Attend and participate in team meetings.
• Complete required trainings as assigned by supervisor.
• Complete reporting requirements including documentation of each service provided, travel logs, and monthly reports as requested by supervisor to ensure timely billing.
• Maintain a caseload of clients as agreed upon with supervisor.
• Provide written and/or oral communication with referral sources on a consistent basis.
• Monitor caseload authorizations and coordinate with case manager for necessary updates.
• Contact assigned client within 24 hours of supervisor assignment.
• Schedule sessions to meet the needs of the family/client.
• Complete documentation within 24 hours of service.
• Supervise parental and sibling interactions.
• Provide education and support to members and their families, who are justice or court‑involved, helping navigate the health care system for physical and behavioral health services.
• Participate in interdisciplinary team meetings and reunification planning with justice facilities and provide information to assist with safe transitions of care.
• Provide resources to families.
• Perform other duties as assigned.

• Paid Time Off accrued starting with first pay period plus 8 paid holidays.
• Medical, dental, vision, life & AD&D insurance, short‑term and long‑term disability coverage, Health Spending Account or Health Savings Account options.
• 401(k) savings plan and employee stock purchase plan.
• Education reimbursement.
• Employee discounts.
• Employee assistance program.
• Employee referral bonus program.
• Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.).

• Associate's degree in Human Services, Social Work, Psychology, Early Childhood Development or related field.
• 1+ years of computer proficiency, including ability to work on multiple web browsers using dual monitors and Microsoft Office.
• Ability to travel 75% of the time (60‑70 miles one way) between Iowa and the Omaha and/or Fremont, Nebraska office locations.
• Ability to work a flexible schedule including evenings and weekends, up to 40 hours per week based on client needs.
• Reliable transportation, current and non‑restricted valid state driver's license and state‑required insurance.

• Bachelor's degree in Human Services, Social Work, Psychology, Early Childhood Development or related field.
• 1+ years of experience in the Human Services field.
• 6+ months of experience working with families involved in the justice or child welfare systems.
• 6+ months of experience providing direct services in home or field‑based environments.
• Experience in social services, child welfare, or family support.
• Knowledge of the needs of families involved in the child welfare or juvenile justice system.

• Strong oral and written communication skills, including telephone…