Medical Receptionist – Pulmonary Medicine

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care — a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge.

We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location:

Methodist Physicians Clinic – Westroads Office Park III
Address: 1120 N. 103rd Plaza – Omaha, NE

Work Schedule:

Monday through Friday, 8:30am – 5pm
Communicates to all patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and any other concerns that may be addressed. Greets and registers all patients upon their arrival to the clinic.
Responsibilities:
Essential Functions 1. Registers patients for appointments by collecting and verifying patient demographics, insurance information, and other essential information to ensure accurate information is maintained for each patient.
2. Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner.
3. Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters to ensure excellent customer service is provided within a timely manner and according to policies and procedures.
4. Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care.
5. Handles insurance inquires by answering questions, assisting with referrals, and completing appropriate paperwork to ensure exam charges are submitted to insurance within a timely manner.
6. Processes and distributes written communication and documents (forms, letters, mail) accurately.
7. Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Population Specific Criteria.”
Schedule: Work Schedule:
Monday through Friday, 8:30am – 5pm
Job Description:
Job Requirements
Education

• High School Diploma or General Educational Development (G.E.D.) required.

Experience

• 6 months previous customer services experience preferred.

License/Certifications

• For Papillion PT:
  American Heart Association Basic Life Support (BLS) preferred.

Skills/Knowledge/Abilities

• Strong verbal communication skills for positive interaction with staff and customers in person and over the phone.
• Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration and patient care applications.
• Ability to follow written and verbal instructions.
• Ability to work in a diverse healthcare environment with diverse customer expectations.
• Ability to work as a team.
• Ability to keep patient information confidential.
• Ability to read, write, and comprehend various written reports and documents.
• Ability to manage multiple tasks simultaneously and efficiently.

Physical Requirements Weight Demands

• Medium Light Work – Exerting up to 35 pounds of force.

Physical Activity

• Not necessary for the position (0%):

• Climbing

• Crawling

• Kneeling

• Occasionally Performed (1 ):

• Balancing

• Crouching

• Distinguish colors

• Lifting

• Pulling/Pushing

• Standing

• Stooping/bending

• Twisting

• Walking

• Frequently Performed (34%-66%):

• Carrying

• Grasping

• Keyboarding/typing

• Reaching

• Repetitive Motions

• Sitting

• Speaking/Talking

• Constantly Performed (67%-100):

• Hearing

• Seeing/visual

Job Hazards

• Not Related:

• Chemical agents (Toxic, Corrosive, Flammable, Latex)

• Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

• Equipment/Machinery/Tools

• Explosives (pressurized gas)

• Electrical Shock/Static