Bilingual Medical Assistant - Pediatrics​/Family Practice

Overview

Bilingual Medical Assistant - Pediatrics/Family Practice

Location:

Methodist Physicians Clinic - South, 3353 L Street - Omaha, NE

Work Schedule:

Monday through Friday, 8:30am - 5pm

Job Summary:

The Medical Assistant translates and assists physicians in daily activities such as preparing patients for examination, phlebotomy, injections, medication proposals, and making and receiving phone calls.

• Medical Home
• Documents all lab, procedures, and appointments on tracking forms
• Completes tracking forms and follows up on missed appointments and procedures
• Assists Health Coaches by working patient lists and scheduling appointments as directed
• At the direction of the provider provides patient and family education to ensure adequate knowledge/awareness and recommends appropriate community resources as needed
• Educates/instructs patients according to providers direction 98% of the time
• Performs telephone triage to determine patient needs by recording and reporting patient condition to provider and advising patient based on provider instructions
• Receives and returns patient calls within 90 minutes based on medical priority 95% of the time
• Accurately records and reports patient's condition according to department policy 98% of the time
• Maintains work areas to ensure healthy environmental conditions by cleaning and organizing equipment and rooms
• Maintains clean and organized work area according to department/provider protocol 99% of the time
• Handles prescription renewals/inquiries to facilitate patient care
• Discusses questions with provider and relays information to pharmacy
• Handles prescription refills according to department/provider protocols 99% of the time
• Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Age Specific Criteria”

• Prepares exam rooms and equipment to facilitate treatment and examination of patients by setting up instruments/equipment and stocking supplies
• Prepares exam rooms and medical equipment according to provider protocol 95% of the time
• Prepares patient for provider exam by reviewing medical records, weighing patient, checking vital signs, performing medication reconciliation and obtaining information relevant to patient care
• Prepares patient for exam by following provider protocol and company policies 95% of the time
• Assists providers to facilitate patient treatment by retrieving tests and medical records and obtaining lab work as directed
• Obtains provider requested tests, records, and lab work 95% of the time
• Dispense medications at the direction of a provider to patients. Registered Nurse and Licensed Practical Nurse instruct patients and family members regarding education and treatment to ensure patients completely understand how to take the medication correctly
• Assists and/or performs phlebotomy with proper labeling and handling of specimens, accurately completes requisitions, and collects specimens according to standard procedures/protocols and performing and documenting quality control activities
• Performs above procedure according to clinic policy and procedures 95% of the time
• Ensures accuracy of order entry and completes appropriate documentation without error at least 98% of the time

• Answering Phone Calls
• Answers calls according to protocol at least 98% of the time
• Returning Phone Messages
• Returns phone messages according to protocol at least 98% of the time
• Providing Test Results
• Provides test results according to protocol at least 98% of the time
• Pharmacy Refills
• Accurately completes pharmacy request 100% of the time

• High School Diploma or General Educational Development (GED) required
• Successful completion from an accredited Medical Assistant program required

• 6 months previous medical assistant experience preferred
• Bilingual in English and Spanish required

• Current American Heart Association or American Red Cross Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire
• Medication Aide Registry (MAR) required within 2 months of hire date
• Certified as a Bilingual (Spanish) Medical Translator (CMI.S) preferred

• Knowledge of medical terminology and procedures required
• Knowledge of medicine including recognizing and diagnosed diseases, deformities, and other illnesses
• Time management and prioritization
• Typing proficiency and computer data entry
• Caring patient care and effective communication with patients and families
• Active listening and clear conveyance of information
• Problem solving and adaptability
• Ability to learn and navigate computer programs with patient information
• Strong verbal communication skills
• Ability to follow written and verbal instructions

• Medium Work - Exerting up to 50 pounds of force

• Occasionally Performed (1%-33%):
  Climbing, Crawling, Kneeling, Sitting
• Frequently Performed (34%-66%):
  Balancing, Carrying, Crouching, Distinguish colors,…