Registration Tech

Summary

Accountable for successful registration of new and existing patients. Back‑up for Switchboard and direct callers to appropriate personnel and schedule appointments.

• Answer incoming calls.
• Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
• Answer questions about the organization.
• Accurately gather, review and enter patient information and insurance.
• Collect and enter co‑pays.
• Collect all documents and scan into system.
• Register and direct patients to appropriate departments.
• Manage difficult or emotional customer situations.
• Respond to patients, prospective patients, visitors, physicians and other staff member’s inquiries in a courteous manner.
• Participate in all safety, security and infection control programs that are mandatory as well as those required and provided by the department.
• Uphold confidentiality and HIPAA compliance at all times and report violations to the Privacy Officer.
• Understand and comply with the requirements of the Saunders Medical Center’s Compliance Program, including the Code of Conduct, the Compliance Policy, all Saunders Medical Center‑wide policies for compliance, and compliance plans affecting specific duties and responsibilities.
• Participate in all education and training programs regarding compliance as required by Saunders Medical Center policy and as requested by the Supervisor.
• Demonstrate personal traits of a high‑level commitment, motivation and energy; team orientation; professionalism; trust; personal honesty and integrity; and a demonstration of placing others in a place of high value and treating them with dignity and respect.
• Other duties as assigned by the Supervisor.

This position has no supervisory responsibilities.

The above statements reflect the general details considered necessary to describe the essential functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

• High School diploma or GED.
• Computer experience required.
• Strong telephone and interpersonal communication skills.
• Outstanding customer service skills.
• Strong attendance record.

None required.

• Must be able to read, write and follow written and oral instructions and possess positive skills in communication.
• Ability to deal tactfully with personnel, patients, visitors, and the general public.

Ability to calculate at the level necessary to perform essential duties of the position.

Ability to make independent decisions when circumstances warrant such action. Ability to interpret a variety of instructions furnished in oral, written, diagram or schedule form.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must regularly sit, up to 90% of the day. The employee must be able to stand, reach with hands and arms and may occasionally be required to lift up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Attendance is essential and required for a successful working environment.