Loan Servicing and Support Manager

Overview

Zachary Piper Solutions is currently seeking a Loan Servicing and Support Manager in Omaha, NE.

• Lead, mentor and develop a high-performing loan servicing team, ensuring accuracy, efficiency, and compliance in servicing activities.
• Oversee daily operations including but not limited to payoffs and payments, credit disputes, and credit reporting.
• Identify and resolve operational issues in a timely and efficient manner.
• Investor guidelines, and all internal policies and procedures.
• Develop and monitor key performance indicators, prepare reports for senior leadership and implement data driven strategies for continues improvement.
• Develop strategies to improve member interactions, resolve escalated issues and enhance overall service levels.
• Ensure optimal use of loan servicing systems, collaborate on system upgrades, and drive digital transformation initiatives.
• Develop and update policies and procedures and develop controls to ensure the accuracy of the processes.

• Minimum of eight (8) years of experience in loan servicing, preferably in a financial institution.
• Minimum of three (3) years of supervisory / assistant manager experience.
• Minimum of three (3) years of experience with credit reporting and dispute processes.
• In-depth knowledge of loan servicing regulations, compliance requirements, and industry best practices.
• NACHA and ACH processing knowledge required.
• Experience balancing general ledgers in banking operations required.
• Proven ability to strategically lead teams, develop talent, and drive operational excellence.

• $80,000 to $90,000 (Depending on Experience)
• Cigna Medical, dental, vision, Holidays, 401k, PTO and Sick leave as required by law