Loan Servicing Specialist - Omaha, NE​/Onsite

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Regular Full-Time 3 Pacific, Omaha, NE, US

7 days ago Requisition

Established in 1964 in Omaha, Nebraska, our family‑owned financial institution's vision is to be the best in class in meeting the evolving financial needs of our customers. Our extensive history and family‑owned legacy give us a deep and genuine understanding of how to serve and treat our customers. We offer a holistic financial approach with solutions for personal, business and wealth in three markets:
Iowa, Nebraska and Texas.

As a community bank, we value long‑term partnerships built on trust and integrity. As an employer, we take pride in building meaningful relationships and celebrating the unique differences that define each team member; it's what makes us a stronger unit. It's one of the many reasons why creating a strong culture of empowerment, support, and opportunity is an ongoing focus.

This position is responsible for completing all loan services processes accurately and in compliance with Bank policies, procedures, and regulations. This includes but is not limited to the following: payment processes, boarding, LAS entries, file maintenance review, reporting functions, collateral processes.

• Ensures boarding is accurate, timely, and completed in accordance with existing checklists/procedures.
• Verifies loan codes to maintain data integrity for regulatory reporting.
• Confirms loan entries are processed accurately.
• Guarantees loan is fully executed, with exceptions approved prior to boarding.
• Adds collateral and escrow fields to Navigator according to existing procedures.

• Completes secondary review of loan files after boarding to verify accuracy of input.
• Verifies accuracy of loan documents, approvals and filings.

• Processes paid notes timely and accurately.
• Processes daily monitoring reports including exception & non post items in accordance with procedures.
• Perfects collateral and protects the Bank’s lien position by filing DOT’s, Mortgages and Titles in a timely manner.
• Processes and files incoming collateral, ensuring collateral exceptions are removed from the exception list timely.
• Handles UCC continuations to ensure lien position maintained.

• Provides a high level of customer service by providing prompt and accurate information.
• Processes and researches incoming phone and email inquiries timely and accurately.

Performs other duties as required and assigned.

• Working knowledge of compliance regulations, including but not limited to Truth in Lending Act (Reg Z), RESPA (for escrow processes)
• Solid understanding of loan services processes including boarding, collateral processes, paid notes processes, exception resolution, etc.
• Knowledge of bank policies and procedures
• Ability to manage workloads with multiple interruptions and to be able to independently prioritize those tasks to meet deadlines.
• Effective communication skills, to be able to effectively communicate with internal and external customers.
• Ability to complete all loan services tasks with strong attention to detail, to protect the bank against risk.
• Ability to embrace new challenges, and maintain and promote a positive attitude, in a fast paced & change oriented environment.
• Proficient with the LAS systems, Next Gen to be able to complete all tasks related loan services processes, including boarding, payment processes, researching and resolving issues, etc.
• Proficient with navigating in Premier and Director, to research and resolve internal and external customer inquiries, process monetary transactions, and ability to calculate finance charges.
• Efficiency in Word and Excel, to be able to work with and create spreadsheets, understand formulas, and prepare reports.
• Ability to maintain predictable and reliable attendance.
• Ability to complete required training by assigned due date.

• Minimum of a High School…