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Customer Service Rep

Director of Customer Care Operations: AI-Driven & Scalable

Job in Omaha, Douglas County, Nebraska, 68197, USA
Listing for: Nebraska Furniture Mart
Full Time position
Listed on 2026-01-11
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Job Description & How to Apply Below
A leading furniture retail chain seeks a Director of Customer Service Operations in Omaha, NE to lead enterprise customer care efforts across various channels. This role involves setting strategy, improving customer outcomes through digital channels, and managing vendor relationships for tech requirements. Ideal candidates will have expertise in operational efficiency, cross-functional collaboration, and AI integration. Candidates must be within commuting distance to identified locations and be prepared for some travel.
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