Customer Engineer - Omaha, NE

Overview

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At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

• ROLE
  • Perform service tasks as assigned and as per company policies and procedures
  • Capable of working under direct supervision or independently based upon training completion
  • Render on-site and phone assistance to customers
  • Communicate with Technical Support on technical or procedural issues
  • Implement Field Change Notices per published guidelines
  • Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
• SAFETY
  • Operate in a safe manner in accordance with published safety guidelines
  • Maintain and operate company vehicle in accordance with local laws and company policy
  • Must wear appropriate PPE as per company guidelines and accordance with job duties
  • Adhere to work hours policy guidelines – “14 hours rule”
  • Complete required Vertiv safety training assignments on time
  • Adhere to on-site Customer safety requirements when applicable
  • Report all work-related accidents or injuries within 24 hours to the appropriate personnel
• ADMINISTRATION
  • Complete accurate and timely administrative tasks (i.e. Timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines
  • Maintain individual inventory and perform cycle counts in accordance with company policy
  • Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies
• CUSTOMER SATISFACTION
  • Provide proper and adequate communication to internal and external customers
  • Provide estimated time of arrival to the customer where applicable
  • Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
  • Strive to provide all customers a “first time fix” for their equipment
  • Maintain customer satisfaction rates per company guidelines
  • Attend Customer Meetings as required
• PERFORMANCE
  • Maximize productivity by combining service opportunities
  • Complete all technical and administrative work in an efficient and timely manner
  • Capable of making technical and commercial decisions under pressure
  • Properly evaluate site and equipment for appropriate billing status
  • Maintain productive utilization rate per company guidelines
  • Perform inventory cycle counts per company guidelines
  • Adhere to company dress code and safety regulations
  • Meet or exceed on-site response time requirements for each customer
  • Understand and comply with company startup/escalation processes and procedures
  • Maintain proper and adequate level of internal communications

• Experience
  • ASEET or AMEET, or progress towards, is preferred
  • 4+ years military experience in a related technical field
  • 2+ years of relevant industry experience
• Interpersonal and Administrative Skills
  • Communicate professionally and respectfully in both written and verbal forms
  • Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
  • Collaborative with peers, customers, suppliers, and leadership
  • Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion
• Technical skills
  • Make basic site evaluation skills to include: environmental temperature, and general operating conditions
  • Familiarity with electrical / electronic test equipment and fundamentals
  • Follow written technical documentation to perform service tasks
  • Employ elementary fix/repair techniques under directed supervision
  • Complete service tasks and return unit to full operating conditions under directed supervision
  • Summarize and report all work related tasks performed in written and verbal form
  • Efficient with a personal computer and associated applications

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• Valid driver’s…