Customer Service​/Sales Support CustomerServiceJobs

If you thrive on opportunity and challenge, and have the confidence that your success is dependent upon your talents and efforts, you want to be part of the Conductix‑Wampfler team! Conductix‑Wampfler is a progressive and growing organization that offers challenging and rewarding opportunities in the electrification and cable management markets.

In this role, you’ll be an important part of the Inside Sales team, assisting customers and outside sales representatives with many of their day‑to‑day activities, including handling customer inquiries and providing support to our outside sales team.

• Handle customer inquiries and requests via phone and e‑mail
• Provide support to our outside sales team
• Communicate with internal customers to fulfill customer requirements
• Work hand and hand with our contract review team to properly fulfill customer orders
• Take customer phone and email inquiries (calls could be as many as 75 per day; emailed orders could be as many as 75 per day)
• Check shipment status on current orders including pro bill numbers and shipment tracking numbers
• Provide tracking information on shipped orders
• Confirm receipt of orders via fax and e‑mail
• Routinely update Navpoint to add contacts, e‑mails, and new customers
• Handle corrections on orders entered in our system that have not been shipped
• Enter customer and rep media requests
• Enter customer complaints/concerns
• Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders
• Work and communicate with the outside sales team and other internal departments to conform to customer requirements
• Be an active member of the CSR and/or Platinum ACD Phone line
• Assist in other projects as assigned
• Support and uphold the Quality and EHS policy
• Uphold Core Values

• Typing skills of at least 50 WPM with high accuracy
• Proficient use of Office
  365 tools, Windows XP/10 operating system, and Microsoft Office products (Word, Excel, Outlook)
• Good communication skills to interact with team members
• Good critical thinking skills to resolve questions and problems related to orders
• High degree of diligence to ensure the correct information on orders
• Ability to work at a steady pace even with interruptions, and some time pressure
• Ability to communicate with the customer via phone and e‑mail and be comfortable communicating with all levels of the organization

Post high school education and previous customer service or similar experience is preferred.

The job requires the ability to read, analyze, and interpret customer purchase order documents and technical order specifications. It also requires the ability to write short memos and reports on Microsoft Word and e‑mail, and sufficient verbal skills to gather and interpret information required to accurately complete order entry.

The job requires the ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals, and the ability to compute rate, ratio, and percent. Requires the ability to draw and interpret graphs on Excel and similar software packages.

None

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use a computer keyboard and mouse. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, and ability to adjust focus to work on a computer monitor.

The noise level in the work environment is usually moderate (ringing telephones, pages, several people conversing at once, etc.).

• Customer Service
  • Manages…