Call Center Customer Service Representative

Call Center Customer Service Representative

Omaha, Nebraska
• In-Person
• Full-time and Part-time

Milan Laser is the largest laser hair removal company in the nation and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 38 states and steady expansion, we’re growing fast and looking for customer-focused professionals who want to grow with us.

This role is the launching point for your Milan career. You’ll join a supportive team, learn the business from the inside out, and build the foundation needed to grow into:

• A steady and engaging call center role
• A team that invests in your training and development
• Higher-earning sales positions and future opportunities across Milan’s corporate and field teams

This team is where the client journey begins. You will speak with clients across the USA who are ready to start their hair free journey, ditch their razor, and feel more confident in their skin. Many candidates are naturally drawn to this work because they enjoy aesthetics, helping people feel better about themselves, and being part of a results driven environment.

If you are polished, driven, confident on the phone, and energized by helping people take the next step, this role offers a clear path to success!

You will support clients across the country through inbound calls, emails, and chat. You will help with appointments, answer questions about their hair free journey, resolve account needs, and guide new callers who are exploring a consultation. Every interaction should create a great client experience that feels clear, helpful, and personal.

This is high volume, fast paced work. You will balance accuracy, efficiency, and strong service while delivering consistent client experiences that reflect Milan’s standards.

Base Pay: $19 per hour

Average Earnings: Hourly differentials, commission, and bonus opportunities

Top Earners: $22–$24 per hour total

Shifts: Full-time or part-time available

Schedule: Four weekdays plus one weekend day; weekday shifts offered between 7:30am and 8pm, Saturday shifts offered between 8am and 8pm, and Sundays 8am–4:30pm.

• Respond to inbound calls, emails, and chat from current clients
• Support appointment scheduling and resolve account or service questions
• Deliver empathetic, confident, and solutions-focused customer service
• Assist inbound phone leads and book consultations when appropriate
• Follow standard processes and scripting to ensure accuracy and consistency
• Document all client interactions and manage follow-through
• Meet productivity and customer service expectations
• Participate in coaching, performance reviews, and ongoing development
• Support new initiatives and departmental improvements

• High school diploma or equivalent
• One year of customer service experience in a fast-paced environment
• Ability to manage multiple communication channels at once (calls, email, chat)
• Strong written and verbal communication skills
• Must type at least 60 words per minute
• Proven reliability, professionalism, and strong attendance
• Ability to maintain confidentiality and handle sensitive client information
• Comfortable working in a structured, metric-driven call center environment

• Call center experience
• Experience supporting customers via phone, chat, or email
• Experience with appointment scheduling or multi-channel service environments

• Customer Obsessed: Creates positive, empathetic, and supportive client experiences
• Drive for Results: Takes ownership, meets goals, and looks for ways to improve
• Coachable and Growth-Oriented: Open to feedback and eager to develop new skills
• Calm Under Pressure: Thrives in a fast-moving, high-volume environment
• Collaborative: Communicates well and works effectively with teammates and leaders

• Ability to work between 7:00am and 10:00pm
• Availability for one weekend day
• Full-time or part-time options available

You will be part of a fun, successful, and hardworking team that takes pride in creating great client experiences every day. The environment is supportive, energetic, and focused on helping you grow your skills and your career.

• Client Coordinator with strong earning potential
• Quality and Training
• Corporate business operations
• Field sales supporting more than 400 clinics

• Medical, dental, vision, disability, and life insurance within 30 days
• 401k with vested employer match
• Free laser hair removal for you and your spouse or partner
• Supportive, positive, people-first environment

Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available.
Equal Opportunity Employer.