Customer Service​/HelpDesk Assistant, Customer Service Rep

Assistant - Customer Service Operations

At OPPD, our Customer Service Operations team helps ensure customers receive timely support and accurate account information. The Assistant role plays an important part in supporting that work by helping process customer requests, coordinating communications with community agencies, and maintaining accurate account records.

At OPPD, our Customer Service Operations team helps ensure customers receive timely support and accurate account information. The Assistant role plays an important part in supporting that work by helping process customer requests, coordinating communications with community agencies, and maintaining accurate account records. This role works behind the scenes to help keep systems updated, support service operations, and ensure customers receive the assistance they need—especially during critical situations such as service restoration or agency pledge assistance.

• Respond to customer and community agency electronic business requests.
• Assist customers through various communication channels including phone, email, and mail.
• Process customer requests to start, stop, or transfer service and product enrollment requests through the customer platform.
• Work with community agencies to verify pledge information and enter account transactions to prevent service disconnections when pledges are made.
• Monitor and respond to customer communications and agency pledge notifications.
• Receive undeliverable correspondence via mail and MyOPPD, verify customer information, and update internal systems.
• Answer service restoration calls or contact customers during power outages.
• Complete third‑party notice requests and update customer records as needed.
• Provide general clerical support such as filing, record maintenance, and data entry.
• Retrieve returned mail from the mail drop location (currently on the 7th floor Huddle space) and update contact information in internal systems.

• Enjoy organized, detail‑focused work that keeps systems and records accurate.
• Be comfortable handling a high volume of small tasks and requests throughout the day.
• Take pride in making sure customer information is correct and updated.
• Communicate clearly and professionally with both customers and internal teams.
• Stay calm and organized when things get busy, especially during service restoration events or high‑volume periods.

This position helps ensure coverage for customer account updates and agency pledge notifications later in the day.

The selected candidate must be available to work until at least 5:00 PM (potentially 5:30 PM) to ensure customer pledges are processed before disconnection actions occur.

Typical schedules may start around 8:00–8:30 AM depending on team scheduling needs.

• Strong interpersonal and customer service skills.
• Excellent verbal and written communication abilities.
• Strong listening skills and the ability to understand and resolve customer concerns.
• Ability to manage multiple tasks while maintaining attention to detail.
• Comfort working with computer systems and performing data entry.
• Ability to maintain confidentiality of customer information.

This role is performed in a modern office environment and involves working with computer systems, customer information, and administrative processes supporting Customer Service Operations.

Employees may occasionally be required to assist with service restoration support during major outage events.

• Competitive pay and benefits.
• Strong retirement and pension programs.
• A collaborative and supportive work environment.
• Opportunities to grow within a respected public power utility.

• High school diploma or GED.
• Excellent interpersonal, oral and written communication skills.
• Excellent listening skills and the ability to understand concerns and overcome objections.
• Aptitude for working with computer systems and good keyboarding skills.

• One (1) year of experience working in customer service.

Salary: $25.95

Local 1483

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